Senior Onboarding Manager (French Speaking) at Rydoo

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer-facing, SaaS, French, English, Communication, Interpersonal skills, Technical aptitude, Troubleshooting, Problem-solving, Proactive mindset, Customer-first approach, Adaptability, Onboarding, OCR Technology, UX

Industry

Software Development

Description

We are Rydoo! A global fintech scale-up on a mission to make spend management the easiest part of your day. For too long, managing expenses has been a tedious, time-consuming task. Rydoo is changing that. Our intuitive, user-focused app, powered by smart OCR technology, helps businesses save time and money with just a few clicks and photos. We’re not just building software; we’re rethinking how spend management should work. With a product-first mindset, a passion for great UX, and a commitment to innovation, we’re empowering thousands of companies and their people to work smarter every day. We’re a global team of +200 people who believe great tech should make life easier. If you have big ideas and want to build something that actually helps people, you’ll fit right in. Snapshot Ambitious international team (200+ and growing) 33 nationalities speaking over 15 languages 9 offices across 3 continents Easy-to-use spend management app available on iPhone and Android Supporting over 10,000+ clients and 1 million+ users worldwide 4.6 employer score on Glassdoor The Role We are seeking a dynamic and results-driven professional to join our Onboarding team. As an onboarding manager, you will play a crucial role in the first value we bring to our customers, translating their needs into Rydoo and creating value early in the customer journey. Serve as the primary point of contact for new customers, guiding them through the onboarding process and ensuring a smooth transition onto Rydoo. Assist customers in setting up and configuring their accounts, including roles, permissions, and integrations, to align with their business requirements. Conduct product training sessions to educate the admin on platform features, functionalities, and best practices for optimal usage. Develop and maintain onboarding documentation, tutorials, and knowledge base articles to facilitate self-service and empower customers to onboard independently. Collaborate with the csm, product and marketing teams to create educational resources, webinars, and training materials to support customer onboarding efforts. Adhere to Rydoo’s Information Security Policy, best practices and participate in regular security trainings Prior experience in a customer-facing role, such as customer support, customer success, or onboarding, preferably in a SaaS or technology company. Fluency in French and English Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders. Technical aptitude and ability to learn new software systems quickly, with a basic understanding of SaaS platforms and cloud-based technologies. Excellent problem-solving skills and ability to troubleshoot technical issues independently or with the support of technical teams. Proactive mindset with a customer-first approach, dedicated to delivering exceptional service and ensuring customer success. Adaptability and willingness to work in a fast-paced, dynamic environment where priorities may shift rapidly. Nice to have: Bachelor's degree in Business Administration, Computer Science, or a related field preferred. Additional fluency in Portuguese and/or Spanish, Next to our amazing team, informal & international company culture and our mission to become the #1 spend management tool in the world, we offer some nice benefits that make working at Rydoo even more fun: A competitive package, including salary and benefits Meal vouchers of €8 per day #RydooOnTour: our international mobility program that gives employees the possibility to temporarily relocate to one of the countries we have a Rydoo office. Professional freedom and a flexible work environment Upskilling through training and coaching programs Regular company and team events Wonderful international team with more than 33 different nationalities Spectacular onboarding program for all new Rydooer’s Free drinks, fruits & snacks to provide you with all the energy to do your job + the occasional afterwork drink and great parties (believe us 😉) Permanent contract Check us out LinkedIn: https://www.linkedin.com/company/rydoo Glassdoor: http://bit.ly/2UujjWJ Instagram: https://www.instagram.com/rydoo/ YouTube: https://www.youtube.com/channel/UCTZYj7vm_ZcsGFL18... Life at Rydoo Blog: https://www.rydoo.com/resources/blog/life-at-rydoo... Join Rydoo and leave your mark on the future of Expense Management – Ready to join?

Responsibilities

The Senior Onboarding Manager will serve as the primary contact for new customers, guiding them through setup, configuration, and training to ensure they realize value early in their journey with Rydoo. This role involves creating and maintaining onboarding documentation and collaborating across teams to develop educational resources.