ABOUT US

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

THE ROLE:

We are looking for a Senior Operation Specialist to drive Trip.com’s lodging connectivity strategy across Europe. This role involves managing hotel tech partnerships, resolving integration issues, and collaborating with internal teams to enhance product performance and service quality.

IN THIS ROLE, YOU’LL:

• Manage Trip.com’s lodging connectivity partners for European hotels,.
• Review mutual technical opportunities and issues, driving solutions from both the partner’s and Trip.com’s internal teams.
• Develop plans with internal and external stakeholders to achieve various business goals from a connectivity perspective, including product competitiveness, service quality improvement, and business interruption reduction etc.
• Provide effective connectivity training and support to Europe market management and operation teams.
• Collaborate closely with internal product and tech teams to drive the development of connectivity technology.