ORGANIZATION BACKGROUND

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training.
INSO provides daily support to more than 1,350 NGOs operating in 22 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.

JOB SUMMARY

INSO is looking for an experienced, pro-active and solutions focused Senior Operations Advisor (SOA) with extensive experience in humanitarian field operations (procurement, assets, IT, facilities, and fleet management) to support INSO Country Operations. You will be responsible for a portfolio of countries which could include Central and East Africa, the Middle East, Central Asia, and South, Southeast Asia countries
Reporting to the Deputy Director of Operations, you will work closely with the respective country Operations Managers and Country Administration Managers for all operational areas. You will mentor the OM/CAMs and provide an operational help desk function, review high value procurement, leases, etc, and be the HQ operations technical referent entry point for countries assigned to them.
At HQ level, you will work with the Regional Controller, Regional Director, Global Security Advisor, and Head of IT Operations on relevant technical matters.

REQUIREMENTS:

• 6+ years of international humanitarian aid experience
• 2+ years in a senior NGO support role managing complex multi-site, international operations with demonstrable experience across mission start-up and support in high-risk contexts.
• Experience working within major donor guidelines: ECHO, BHA, FCDO, SDC, etc.
• Fluency in English.
• Experience with implementing organizational policy and procedures and conducting training.
• Work experience in any of the countries/regions INSO is located.
• Willingness to travel to INSO field sites.
• A university qualification in a relevant field such as logistics, procurement, supply chain management, business administration or a technical field.

• Act as a focal point and mentor to country office OMs/CAMs by providing advice and support across the range of operations activities for logistics, procurement, facilities, fleet and asset management.
• Serve as the technical referent in the recruitment of OM/CAMs and ensure effective on-boarding and mentoring.
• Actively support the country office during the Annual Planning phase and integrating Operations objectives into overall strategies.
• Support the OMs/CAMs to ensure compliance with INSO and donor regulations.
• Follow-up on audit reports to deliver solutions to identified Operations issues in country offices.
• Act as an effective ambassador for the Operations department, communicating positively and professionally with all stakeholders to develop strong working relationships.
• Ensure the application of internal control systems to mitigate fraud and corruption
• Conduct country office visits to address areas requiring support with specific set of activities to strengthen Operations function and capacity.
• This position will also be part of the INSO Emergency Response Team for deployment in mission start-ups in emergency situations