Senior Operations Analyst at athenahealth

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare operations, Quality assurance, Audit support, Process improvement, Data analysis, Authorization management, Workflow optimization, Documentation, Root cause analysis, Reporting, Cross-functional coordination, AI-enabled tools, SOP compliance, Quality metrics, Analytical mindset

Industry

IT Services and IT Consulting

Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Role summary: Strengthen authorization quality and audit readiness by owning audit support, issue tracking, and process improvement for Authorization Management as an Authorization Quality Senior Analyst in Chennai, India (Hybrid). In this role, you’ll apply healthcare operations and quality expertise to validate authorization-related work, identify root causes of recurring quality issues, and drive improvements to reporting and operational workflows. You will report to the Senior Operations Manager. Team summary: The Authorization Management Quality team supports agents and operations colleagues who handle pre-certifications and referral-related work for providers. The team is accountable for quality oversight, audit support, issue resolution, cross-functional coordination, and ongoing process improvement. You will contribute by leveraging operational analysis, quality insights, and athenahealth workflow knowledge to improve service delivery, strengthen accountability, and help scale authorization management operations. Essential Job Responsibilities Conduct authorization quality reviews using established criteria, SOPs, and audit standards. Support internal and external audits by preparing accurate evidence, logs, and quality documentation. Track quality issues to closure by documenting findings, maintaining issue records, and monitoring remediation progress. Analyze recurring authorization quality defects to identify root causes and opportunities for process improvement. Validate that corrective actions and operational changes align to quality expectations and measurable outcomes. Coordinate with operations and cross-functional partners to resolve authorization quality gaps efficiently. Maintain clear, audit-ready reporting and documentation that reflect decisions, outcomes, and supporting notes. Recommend process and workflow enhancements to reduce repeat issues and improve authorization handling consistency. Use AI-enabled tools to accelerate review and learning (e.g., AI-assisted summarization of case notes and discrepancy highlighting) while applying your judgment to verify accuracy and follow SOPs. Additional Job Responsibilities Participate in quality calibration sessions to align on interpretations, standards, and acceptance criteria. Contribute to job aids, training materials, and process updates based on observed trends. Assist with creation or refinement of quality metrics and dashboards used by the team. Support escalations by providing structured findings and recommended next steps. Perform ad hoc quality checks to support operational releases or process changes. Provide feedback to operations teams on documentation completeness and audit readiness. Expected Education & Experience Experience in a healthcare environment and/or quality-focused operational role. Bachelor’s degree required; graduation in Nursing, Dentistry, Physiotherapy, or any health/life science preferred. 3–5 years of relevant professional experience in the healthcare industry (as applicable to the role’s senior analyst quality responsibilities). Experience in quality, audit, operations, or related analytical operational roles preferred. Comfort applying SOPs and quality/audit criteria to authorization-related work. Strong documentation skills with attention to accuracy and traceability. Analytical mindset to identify patterns, contribute to root-cause discussions, and support improvement initiatives. Ability to work effectively in a hybrid environment based in Chennai, India. Travel: NA % travel annually. About athenahealth Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support. Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve. What we can do for you: Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs. We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued. Learn more about our culture and benefits here: athenahealth.com/careers https://www.athenahealth.com/careers/equal-opportunity United by our mission and driven by our entrepreneurial spirit, our work at athenahealth is collaborative, transformative, and above all, it’s meaningful. Our employees take pride in using technology and data-driven insights to inspire changes that will make the U.S. healthcare system better for everyone, including your friends, family and maybe even you. Notice to Job Seekers/Job Candidates: Recruitment Fraud Alert Please be aware of questionable job offers that are not affiliated with athenahealth. athenahealth has been made aware of unauthorized career opportunities offered by individuals posing as representatives of larger U.S. companies, including athenahealth. The fictitious jobs are advertised on employment-search websites, such as Indeed.com and Craigslist.com, and prospective employees are required to share their personal and financial information (e.g. credit card, bank information), provide copies of their government-issued identification, and/or send money for application fees, processing charges or work permits. The victims who are told they are "hired" are often instructed to deposit a check (which is later returned as fraudulent) into their own account and to forward overpayment to individuals - usually via wire transfer. Important information for job seekers: athenahealth has a formal application process and we do not request you to interview on a Google Hangout or via text messaging. athenahealth will never request money for the opportunity to apply or work for athenahealth. athenathealth does not require completion of tax forms, bank account or credit card information as part of the recruiting process. If you feel that you have been a victim of such a scam, please send an email to: askhr@athenahealth.com

Responsibilities

The Senior Operations Analyst will strengthen authorization quality and audit readiness by managing audit support, issue tracking, and process improvements. They will analyze recurring quality defects, validate corrective actions, and coordinate with cross-functional teams to ensure operational workflows align with quality standards.