Senior Operations Analyst - Business Analyst at Capgemini Portugal

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Analyst, Tech Development, Data Analysis, Communication, Client Facing, Project Management, Requirements Gathering, Process Documentation, System Flows, Product Management, User Stories, Acceptance Criteria, Cross-Functional Communication, Customer Roadmap, Report Building, Data Quality

Industry

IT Services and IT Consulting

Description

Job Title: Senior Operations Analyst - Business Analyst Location: Austin, Texas Travel: 25%25 Job description: **Must reside in the US and be able to legally work in the US** Product Manager to lead the full lifecycle of our catalog items and products, driving development from concept to launch and post-launch optimization. This role requires a blend of strategic product thinking and tactical project execution. You'll be responsible for defining the product vision and strategy, gathering and prioritizing customer needs, and translating them into clear, actionable requirements. A core function will be writing detailed Product Requirements Documents (PRDs), user stories, and acceptance criteria to guide engineering and design teams. Furthermore, you will manage project timelines, resources, and cross-functional communication, ensuring on-time delivery while maintaining scope and quality. Key Responsibilities: Work closely with business and IT teams to understand current state and document end to end process and system flows. Partner with architecture team to build out target state for systems. Work with IT and product vendors to come up requirements and high level design. Develops and prepares project plans including scheduling, costs, resources, and other operational concerns. Analyzes business systems specifications. Defines and documents product requirements, project deliverables, and product acceptance criteria. Meet with clients to analyze their individual needs, determine priorities, provide estimates and determine scope -Manage scope, schedule and quality. Lead requirements gathering sessions; investigate, document and analyze key client organizational processes -Identify needs and develop customized solutions. Maintain an effective client follow-up system to ensure clients are contacted in regards to project progress and overall satisfaction. Perform and organize ongoing support for customers such as report building, data quality, new integrations, etc. Contribute to the development of a strategic customer roadmap. Required Skills: Strong Business Analyst in the Pulic Sector Must have Tech Development Background Should be able to have discussion with Dev team on technical matters Good data analysis Skills Desired Skills: Good Communication (verbal & written) Client facing experience Tools including ServiceNow, ServiceNow ITSLM, Apptio ITFM and Digital Fuel ITFM and ITSLM along with others but those are a starting point. Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Get the future you want | www.capgemini.com Disclaimer Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact. Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process. Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Responsibilities

The Senior Operations Analyst will lead the full lifecycle of catalog items and products, driving development from concept to launch and post-launch optimization. This includes defining product vision and strategy, gathering customer needs, and managing project timelines and resources.