The Role
We’re looking for a proactive and detail-oriented Operations Associate to join our growing team at Bondsmith. Our platform helps customers manage their savings across a range of partner banks and financial products. As part of a mission-driven, fast-paced fintech environment, you'll play a key role in ensuring smooth day-to-day operations while supporting compliance, efficiency, and customer satisfaction.
What you’ll be doing:
- Managing and executing core operational processes, including order processing, payment flows, reconciliations, operational queries and account maintenance.
- Managing order and payment processing for deposits, withdrawals, and account transfers—ensuring accuracy, timeliness, and regulatory compliance
- Assisting with internal and external reporting, including regulatory reports, management information, and operational performance tracking
- Collaborating with Compliance, Engineering and other teams to resolve issues andcontinuously improve our operational workflows.
- Assisting with onboarding of partner banks and new financial products.
- Assisting with the management of queries from our partner banks and distributors, and ensuring queries are answered promptly and efficiently
- Continuously identifying opportunities to streamline and automate operational workflows and supporting the implementation and optimisation of operational systems, tools, and automation, whilst maintaining control and oversight standards
- Maintaining accurate records and contributing to audits and internal reviews.
- Identifying, escalating and remediating operational risks or incidents in a timely manner.
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