Senior Operations Associate - Supply

at  Deliveroo

We’re looking for a talented individual to join our Rider Supply function within our Operations department. This candidate is responsible for agency & rider onboarding - ultimately ensuring we have adequate supply of riders at all times across all our markets. The ideal individual shall be outgoing, ownership-driven with strong relationship management skills and excited about the opportunity to shape this growing function.

REQUIREMENTS

• Analytical - Able to use data to extract the relevant information, and identify and resolve issues. Proficient in Excel, or Google equivalent.
• Strategic Thinker - Demonstrate business acumen and aptitude to think strategically
• Effective communicator - Able to disseminate ideas in a clear, concise manner to the relevant stakeholders. Influencer and a negotiation with good public speaking and presentation skills.
• Track record of ‘getting things done’ - Willingness to get your hands dirty, and know when you have enough insight to make a call and apply the 80 / 20 rule to execute ’on-the-fly’
• Resilient - Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues
• Inquisitive - Intellectually curious, thoughtful, and comfortable questioning the status-quo
• Minimum 2 years of work experience in a fast-paced environment in an operations role

• Ensuring we hit supply targets in all cities - by monitoring every stage of supply processes to ensure we have the right size fleet in every city.
• Lead the execution of our hiring workflow in all markets and assure compliance with local laws.
• Primary point of contact for 3pl’s. Supporting 3pl’s in enhancing drivers performance and compliance.
• Autonomously design, set up, and track all processes related to rider onboarding - including target-setting, onboarding velocity, and efficiencies, right-to-work compliance, etc.
• Provide effective and tailored communication to influence external and internal stakeholders
• Working with stakeholders from other departments - Ensuring coordination with operational changes and cross-functional efforts