WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

REQUIREMENTS

• University degree and minimum 3 years of work experience in a fast-paced environment in an operations role
• Expert in Data Analysis tools like Google Sheets and Excel with proficiency in Business
• Intelligence tools, including Looker, Tableau, or Power BI.
• Communicates ideas in a clear and concise manner both verbally and in written format with good public speaking and presentation skills
• Demonstrate business acumen in Last Mile Operations and aptitude to think and execute strategically
• Strong work ethic alongside an ability to tackle and bounce back from complex challenges and issues
• Intellectually curious, thoughtful, and comfortable questioning the status quo

• Lead the rider onboarding cycle in the UAE and ensure supply targets in all cities are achieved
• Design, build, and maintain the relevant tools to assess rider compliance across the markets and conduct right-to-work sweeps periodically to eliminate fraud
• Assist in the manpower supply vendor onboarding, evaluation, and document collection, and maintain a healthy pipeline of supply across the year
• Ensure vendors are compliant with UAE regulations and company standards, including on-time rider salaries and ethical practices
• Manage a set of vendors in the UAE and conduct performance management, along with providing support and ensuring compliance
• Identify and implement process improvements to enhance the efficiency of rider onboarding, documentation management, and performance management
• Provide insightful dashboards and reporting mechanisms on rider onboarding, churn and supply management in the UAE
• Cross-collaborate with other departments on rider and vendor operations and projects aimed at improving rider performance and optimizing cost
• Stay updated on regulatory changes and communicate requirements to vendors