EXPERIENCE

Sr. Coordinator

BASIC QUALIFICATIONS:

• High School Diploma, GED, or equivalent certification
• At least 2 years experience in call center operations

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree
• At least 3 years experience in call center operations
• At least 1 years experience in process management
  At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
  The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
  Plano, TX: $49,800 - $56,900 for Sr. Ops Coordinator
  Richmond, VA: $49,800 - $56,900 for Sr. Ops Coordinator
  Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
  Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
  This role is expected to accept applications for a minimum of 5 business days.
  No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
  If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
  For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com
  Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
  Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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  How We Hire
  We take finding great coworkers pretty seriously.
  Step 1 Apply
  It only takes a few minutes to complete our application and assessment.
  Step 2 Screen and Schedule
  If your application is a good match you’ll hear from one of our recruiters to set up a screening interview.
  Step 3 Interview(s)
  Now’s your chance to learn about the job, show us who you are, share why you would be a great addition to the team and determine if Capital One is the place for you.
  Step 4 Decision
  The team will discuss — if it’s a good fit for us and you, we’ll make it official!
  How to Pick the Perfect Career Opportunity
  Overwhelmed by a tough career choice? Read these tips from Devon Rollins, Senior Director of Cyber Intelligence, to help you accept the right offer with confidence.
  Your wellbeing is our priority
  Our benefits and total compensation package is designed for the whole person. Caring for both you and your family.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are me

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice

• Create positive memorable experiences with clients through day to day interactions
• Diagnoses and understands client issues in real-time and offers solutions
• Fulfills various requests related to customer accounts
• Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
• Inputs data changes on a wide variety of accounts
• Follow direction and execute tasks efficiently following procedures and meeting regulatory and customer experience requirements
• May make effective independent decisions, when necessary
• Works with management to identify process improvements
• Contributes in project settings in a limited capacity

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFI internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 100 miles of one of the hub locations based in 23238 or 75023 and be comfortable coming in person whenever required with no less than 24 hours notice.