Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.

WHAT’S NEXT?

If you’re excited about this role and believe you have the skills and experience we’re looking for, we’d love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.

• Support BAU Service Delivery (Partner Finance queries) within appropriate SLA’s and agreed risk/control quality framework, and help develop solutions to improve the end-to-end Partner service experience. For Partner Finance queries, this covers queries relating to historic BSP/CT transactions, queries relating to Partner loans and a defined pool of complex transfers activity.
• Case manage queries, varying in complexity, in line with relevant policies and best practice; including Commercial Policy, Conflict of Interest Policy and Consumer Duty (to support good client outcomes). Ensure correct contract type is used in each transaction.
• Accurate and effective triage of new cases and queries, ensuring stakeholder expectations are managed appropriately and identifying the right pathway to execution.
• Support manager to maintain Standard Operating Procedures across Partner Finance Queries, and the associated Skills Matrix.
• Develop strong relationships with key divisional, FMT and admin centre stakeholders to ensure a smooth pipeline of new & existing cases.
• Techincal SME for the Operations team’s suite of Power BI dashboards (including Operations MI, servicing history data, Consumer Duty/Conflict of Interest reporting and Efficiency Gains tracking), provision of loan statements on My Practice via automated upload and automated query request form.
• Take a pro-active role in training and developing colleagues on relevant processes.

Essential Criteria

• Strong experience working within MS Excel
• Experience of working in an operations team and continuous improvement and process improvement.
• Accurate and effective triage of new cases and queries, ensuring stakeholder expectations are managed
• Strong communication skills
• Ability to learn complex processes