WHO IS KALIBRATE?

We are the technology company whose software platforms provides microlocal insight so organizations can make location critical business decisions with confidence. We exist to help organizations make better decisions – so they can identify opportunities, understand risk, invest smarter, boost profits, and outperform the competition. With the power of sophisticated data science, machine learning, and AI, we analyze countless data sources to identify the information that matters – enabling our customers to truly know their market and answer their most critical business questions. We want to support a world without guesswork – where every organization has access to the insights that drive economic growth and shape successful communities, today and tomorrow. The Kalibrate team work across the globe, tirelessly supporting 300+ customers in 70+ countries.

WHAT IS THE ROLE?

As an Senior Operations Engineer, you’ll be a technically strong across a wide variety of technologies. You’ll work alongside an established Operations team to support our large-scale cloud environments across Europe, US and Australia - all relied upon by our customers and employees - as well as the support of end user devices and services for our own employees. You will help ensure the continued availability of all our services, leaning on DBA and project parts of the operations teams if required to ensure we are meeting the needs of those that depend upon our services.
Beyond those in your immediate team, you’ll work closely with our Support, Application Delivery and Development teams as well, all of which will give you the opportunity to further develop your skills across cloud services, end user computing and security to further you towards your career goals.

RESPONSIBILITIES:

• Ability to build a deep understanding of the services provided to the Clients and the value these services provide to the Clients within their business setting
• The ability to communicate complex information to technical and nontechnical users, including management
• Good understanding of software development and maintenance lifecycles
• Eagerness to make a difference and build a platform that everyone can be proud of
• Ability to create accurate and appropriate technical design documentation
• In addition to in-depth knowledge of the technology being used, engineers need advanced analytical, troubleshooting and design skills.
• Extensive knowledge of the development process, including specific documentation and quality assurance
• Performing high-level root-cause analysis for service interruption recovery and creating preventive measures
• Configuring, debugging and supporting multiple infrastructure platforms
• Working shift patterns to cover the core business hours
• Experience of working in ITIL-based support environments
  The salary for this role is $130k CAD.