OVERVIEW

Edifecs is seeking a Senior Operations Engineer to join our Engineering Team. The Senior Operations Engineer works primarily with enterprise customers of Edifecs products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include leading the Engineering team and Customers to address complex technical and application issues affecting product performance and customer adoption of Edifecs products. The Senior Operations Engineer will collaborate with Development, Sustaining Engineering, and Sales Engineering teams to resolve support issues, document bugs, provide UAT on product builds, and ensure successful server installations. The ideal candidate should have extensive knowledge and hands-on experience with Docker and Kubernetes, along with a strong background in research and implementation. This role involves working closely with the IT SaaS team to design, implement, and maintain containerized environments and orchestration systems for our infrastructure and applications

• Manage end to end maintenance and operations of Edifecs SaaS solutions including performing upgrades, making configuration changes, managing day to day operations, building custom tools and utilities, creating ad hoc reports / queries
• Provide technical support to enterprise clients related to technical and operational aspects of the products
• Partner with IT SaaS team to Design, deploy, and manage Docker containers and Kubernetes clusters in both development and production environments and integrate with Edifecs Products.
• Partner with Product & Engineering team to get the EKS compatible builds.
• Collaborate with software developers and system administrators to optimize application performance and scalability using containerization and orchestration technologies.
• Develop and maintain CI/CD pipelines for automated testing, deployment, and monitoring of containerized applications.
• Troubleshoot and resolve issues related to containerized environments, Kubernetes clusters, and related infrastructure components.
• Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
• Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
• Provide workarounds or temporary fixes to the client to avoid processing disruption
• Proactive monitoring and management of data processing, and management of customer reported cases / issues.
• Deliver a consistent, responsive and satisfying customer experience with each contact
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution
• Successfully reproduce customer issues in a controlled test environment
• Follow standard operational procedures for case management
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting

What you will bring:

• BS in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack-based enterprise applications
• 5+ years of applicable experience in maintaining commercial off the shelf enterprise products
• Understanding of following underlying technologies used by Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
• Experience on at least one integration or ESB software such as Edifecs XEngine Server, TIBCO EMS, IBM WebSphere suite, Web methods, MuleSoft, Intersystem Ensemble
• Proven expertise in Docker containerization and Kubernetes orchestration.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Prior demonstrable experience in deploying and supporting high transaction volume applications on AWS or other Cloud platforms.
• Good understanding of SOAP and REST based web services
• Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions.
• Prior experience in troubleshooting problems in java-based applications using opensource tools / JDK tools such as jstack, visualvm, jconsole, jmap and similar tools to identify memory issues, deadlocks, application performance.
• Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products
• Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX)
• Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions is a plus.
• Prior Scripting and Programming Experience for solving business problems preferred.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, sFTP, HTTP, AS2, etc. highly desired.
• Effective communication and collaboration skills.
• Certifications such as Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA) are a plus.

Note: The expected base pay range for this position is $101,000- $139,000 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience.
We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year. More information on these and additional well-being offerings can be found here.