At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
We are seeking a talented individual to join the team that monitors the infrastructure and networks that enable the enterprise security fusion center operations. This is a high-functioning team that works behind the scenes to enable our observability and monitoring operations. This is a multifaceted operation employing layers of observability technology that monitors the availability and integrity of our networking, storage, cloud infrastructure, and servers. The ideal candidate brings well-rounded observability experience, a wide variety of technical expertise, and pride in knowing that their hard work keeps so much up and running.
This position can be based to work out of any Jack Henry office or remotely from any US location. Travel may be up to 10% for meetings, trainings, and conferences. Salary range for this position is $84-125k, depending on candidate experience and geographic location.
If you are interested in this position, please apply on or before Friday, August 1, 2025.

CULTURE OF COMMITMENT

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

EQUAL EMPLOYMENT OPPORTUNITY

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time

• Designs and architects IT infrastructure solutions for incidents and problems.
• Managing the uptime of networks, such as LAN, WAN, Internet and/or data networks.
• Proposes and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
• Performs advanced troubleshooting of customer and internally-reported system problems.
• Writes system procedures, policies, and guidelines.
• Participates in on-call 24x7 support rotation.
• Manages and performs essential functions required for effective system backup and restore testing.
• Manages and performs periodic recovery testing of DR plans.
• May assist support groups with applications installed on various servers.
• Evaluates and recommends technology solutions for potential purchase to effect enhancements and efficiencies.
• Performs limited staff supervision of technical objectives.
• Assists less experienced peers.
• May perform other job duties as assigned.