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Senior Operations Excellence Officer (Ref: 260000AR) at MTR Corporation

, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

0.0

Posted On

07 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Management, Quality Management, Operational Excellence, Supervisory Skills, Analytical Skills, Interpersonal Skills, Quality Assurance, Process Improvement, Crisis Response Planning, Benchmarking

Industry

Rail Transportation

Description

Responsibilities: Develop, maintain, and enhance Hong Kong Transport Services Business Unit (HKTS) crisis response manuals, protocols, facilities, and related equipment Plan, implement, and regularly review the HKTS crisis response programme, incorporating lessons learned Benchmark industry best practices and explore new crisis response applications to drive continuous improvement Coordinate crisis response and recovery activities and maintain communication with HKTS Business Units for feedback Execute and support quality projects to improve operational processes in line with management direction Perform management assigned tasks and provide general support on operational excellence initiatives Requirements: Degree in Transportation, Business Management or a related discipline A minimum of 5 years’ relevant working experience preferable in railway operations, of which 3 years should be at supervisory level Hands on experience in quality management, quality improvement project or crisis management is preferred Training and experience in quality assurance activities, including development quality assurance systems and organizing promotional events to cultivate quality culture Strong analytical, interpersonal, and supervisory skills, supported by a positive and proactive work attitude Applications You are invited to apply online via http://www.mtr.com.hk/mtr_job_en or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 21 May 2026. For other job openings, please visit MTR Corporation's website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.

Responsibilities

Develop and maintain crisis response manuals and protocols for the Hong Kong Transport Services Business Unit. Coordinate recovery activities and execute quality projects to improve operational processes.