Senior Operations Manager - #35166 at Manila Recruitment

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Sep, 26

Salary

0.0

Posted On

01 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customs Brokerage, Logistics Management, Freight Forwarding, Warehousing, KPI Design, ISO Standards, Lean Six Sigma, Budgeting, Resource Allocation, Team Leadership, Negotiation, Presentation Skills, MS Office, Google Applications, Problem Solving, Strategic Planning

Industry

Staffing and Recruiting

Description

Company Profile: Our client is a Philippine headquartered company, a registered and accredited customs brokerage with the BOC - Accounts Management Office operating in all collection districts of the Bureau of Customs. As the company continues to grow and expand its presence, they are now looking for a Senior Operations Manager to join their team. This is the perfect opportunity for someone who thrives in a fast-paced environment, takes ownership of their work, and aligns closely with company goals. Duties & Responsibilities: • Lead operations for customs brokerage, logistics, warehousing, and freight forwarding to ensure timely, accurate service delivery • Manage and supervise all departments including operations, sales, finance, compliance, and customer service • Design and implement processes and KPIs to improve operational efficiency and customer satisfaction • Implement and monitor ISO standards and quality management initiatives; drive continuous improvement using Lean Six Sigma principles. • Oversee budgeting and resource allocation for operational needs • Coach and develop the operations team and promote a culture of accountability and teamwork • Engage with clients and industry partners; represent the company at industry events and client meetings • Prepare regular performance reports and provide strategic recommendations to senior management • Bachelor’s degree in Business Administration, Logistics, Customs Administration, or a related field • Minimum 5 years’ experience in customs brokerage, logistics, freight forwarding, FMCG, or supply chain management • Strong leadership and organizational skills with experience managing multidepartment teams • Excellent communication, negotiation, and presentation skills. • Proficient in MS Office and Google Applications. • Analytical and problem-solving mindset. • Age requirement: 30 - 40 years old. Advantageous Skills: • Fluency in Hokkien or Mandarin is a strong advantage • Preferred graduates of La Salle, Ateneo, UP, PUP, PLM or international schools • MBA preferred • Any credentials or certifications • Knowledge of ISO standards, Lean Six Sigma, and quality management systems.

Responsibilities

Lead operations across customs brokerage, logistics, warehousing, and freight forwarding to ensure timely service delivery. Manage multiple departments including sales, finance, and compliance while implementing ISO standards and Lean Six Sigma principles for efficiency.