§ Direct programme operations for two primary legal practice groups — Data Breach and Privacy Violations — supporting both class action and mass arbitration initiatives

§ Built and scaled cross-functional teams from 1 to 70+ employees across marketing, technology, operations and client support

§ Lead customer acquisition and lifecycle engagement strategies supporting large-scale consumer litigation programmes, integrating digital acquisition channels, CRM systems and communication workflows

§ Design and manage CRM architecture and automation workflows supporting high-volume client acquisition, intake, evidence management, communication and retention

§ Oversee technology and IT infrastructure supporting marketing systems, CRM platforms and call centre operations, ensuring operational scalability and reliability

§ Established cross-border operational infrastructure across the United States, India and the Philippines, enabling coordinated execution and stabilising processes across distributed teams

§ Developed operational processes and programme management frameworks to support high-volume consumer engagement and case operations

§ Established marketing and operational KPI dashboards to monitor acquisition performance, operational efficiency and programme delivery

....