THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from fashion to sportswear brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

• You are the first point of contact for customers or channels who are experiencing technical issues
• You research technical issues and either solve them or forward them to 2nd Level Technical Support
• You are responsible for customer communication. You support the customer until their problem has been resolved
• You give feedback to the product management team to highlight potential for optimisation
• You are responsible for the tool-assisted monitoring of customer integration processes and proactively point out problems to customers and channels