Senior Operations Manager at AON Plc - Canada

Cork, Munster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Leadership, Cross-border Team Management, Process Transformation, Digital Transformation, AI Implementation, Stakeholder Management, Change Management, Data Analysis, Strategic Planning, Governance, Service Delivery, Performance Monitoring

Industry

Financial Services

Description

Senior Operations Manager Are you a senior operations leader who excels at building high-performing teams, driving innovation and using technology to transform ways of working? Do you thrive on partnering with business leaders to develop solutions that enable client-facing colleagues to focus on delivering value? We are looking for a Senior Operations Manager to build and guide a high-achieving, cross-border team supporting Aon’s Human Capital business. Based in Ireland, and reporting to the Head of Operations, this position will be instrumental in changing how operational delivery supports Wealth, Health and Talent. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like The Middle Office is a cross-border team (Ireland & Krakow) delivering operational, technical and governance assistance. It unites: Digitalisation Team – developing scalable solutions using tools such as Power Apps, dashboards and AI (including Copilot) Client Services Team – providing operational and governance assistance to consulting teams As Lead, you will bring these teams together to streamline processes, improve delivery and drive efficiency, innovation and consistency across the function. Key responsibilities include: Leading and nurturing a high-achieving, international operations team Defining and implementing the Middle Office strategy aligned to business priorities Partnering with senior collaborators to identify and centralise operational activities Leading efforts in process standardisation, governance, and outstanding service delivery Bringing to bear digital tools and AI to improve efficiency and transform delivery Monitoring performance through important metrics, SLAs and reporting insights Leading change initiatives and embedding continuous improvement How this opportunity is different Opportunity to build and compose a new, strategically important function High visibility role with strong senior leadership sponsorship Direct impact on how consulting teams operate and deliver value Exposure to digital transformation and AI-led innovation Skills and experience that will lead to success Proven operations leadership experience (professional services or similar) Track record of leading multi-disciplinary, ideally cross-border teams Experience in transforming processes and improving how services are delivered Strong collaborator management and communication skills Ability to lead change and implement new technologies Data-driven approach with strong analytical capability Inclusive leadership style with a focus on team development #LI-SS2 2580741

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Responsibilities

Lead a cross-border Middle Office team to streamline operational delivery and implement a strategy aligned with business priorities. Drive efficiency and innovation by integrating digital tools and AI to transform how consulting teams operate.