Senior Operations Manager – Broker Admin Program at Lendi Group

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Program management, People leadership, Stakeholder management, Performance management, Coaching, Process improvement, Data analysis, Change management, Service delivery, Workflow optimization, Financial services, Mortgage industry knowledge, Communication skills, Problem-solving

Industry

Financial Services

Description

Company Description Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise. Powered by an advanced AI proprietary platform, a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024. Why Join Us? Innovation at Our Core – We challenge the status quo and push boundaries to create better solutions. Work with the Best – Collaborate with some of the brightest minds in fintech, financial services, and strategy. Make an Impact – Contribute to meaningful projects that shape our business and the future of property finance. Grow & Evolve – Develop your skills and advance your career in a fast-moving, purpose-driven environment. About The Role The Senior Manager – Broker Admin Program is responsible for leading the Broker Admin Program to deliver consistent, high-quality administrative support at scale across Lendi Group. This role combines people leadership, relationship management, program ownership, and operational excellence to drive consistent broker satisfaction, strong admin engagement and retention, and standardised, efficient, and scalable workflows. Job Description Leadership & Team DevelopmentL Lead and support Broker Admin Managers and admins to do their best work. Create a positive, high-performing team culture with clear expectations, regular coaching, and ongoing development. Program & Stakeholder Management: Be the go-to leader for the Broker Admin Program, building strong relationships with brokers, franchisees, and internal teams. Gather feedback, solve issues, and keep stakeholders updated on progress and improvements. Operations & Service Delivery: Make sure admin support is delivered consistently and to a high standard across all teams. Oversee workflows, service levels, resourcing, and workload balancing to keep things running smoothly. Performance & Capability Building: Set clear goals and track team performance across quality, responsiveness, productivity, and satisfaction. Use insights and coaching to lift capability and address performance issues when needed. Process Improvement & Scaling: Look for ways to simplify and improve workflows, reduce manual effort, and create more consistency across the program. Identify opportunities for automation and smarter ways of working. Reporting & Insights: Track key metrics, share clear updates with leadership, and use data to guide decisions and improvements. Strategy & Growth: Help shape the future of the Broker Admin Program by improving the experience for brokers, increasing scalability, and supporting growth planning. Qualifications Experience in senior operations, program, or service management (mortgage/finance preferred) Proven leadership of distributed or multi-site teams Strong performance management and coaching capability Experience improving customer satisfaction and retention outcomes Deep understanding of broker/admin workflows and loan processes Strong stakeholder management and communication skills Data-driven mindset with strong problem-solving ability Experience driving process improvement and change Additional Information Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence. We support our people in a variety of ways, but a few of the benefits that our people rave about include: A vibrant, relaxed, yet professional culture. We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least twice a month. Holistic wellbeing programs offering 24/7 support Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1. Access to 25 days of leave, made up of 20 vacation days and 5 sick days. Monthly internet subsidy to help you stay productive at home. Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us. Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG. We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace. Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group attract, engage and evolve talent and build best-in-class products. Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you. Department: Credit & Operation

Responsibilities

The Senior Operations Manager leads the Broker Admin Program to ensure consistent, high-quality administrative support and efficient workflows across the organization. This role involves managing team performance, fostering stakeholder relationships, and driving process improvements to support business growth.