SKILLS & QUALIFICATIONS

· Proven competence in operational leadership, customer service, and business process management.
· Formal Operational Business Management Training/Qualification.
· Strong knowledge of budgeting, forecasting, and financial reporting.
· Familiarity with SORS, social housing compliance, and process management.
· Ability to lead, manage, and develop high-performing teams.
· Excellent communication, problem-solving, and stakeholder management skills.
· Strong strategic planning and decision-making capabilities.
· Willingness to pursue further operational business management qualifications.

EXPERIENCE REQUIRED

· Minimum 5 years’ experience as an Operations Lead.
· Extensive experience in construction, refurbishment, or the built environment.
· Proven experience in delivering large-scale projects within the social housing sector.
· Strong background in financial accountability, contract management, and process efficiency.
· Demonstrated ability to manage large teams and drive performance improvements.
· Track record of enhancing customer experience and service delivery.

ABOUT US

CCS was established in 2007 to provide boiler installation services for social housing. Since then, we have expanded into renewable energy, delivering cutting-edge solutions and setting industry benchmarks. Today, we are pioneering innovation in sustainable energy to create a greener future.
We are an equal opportunities employer, and we welcome applicants no matter what their ethnicity, gender, sexuality, beliefs or nationality.

JOB PURPOSE

CCS is seeking an experienced Senior Operations Manager – Retrofit to lead and oversee the nationwide retrofit delivery programme, currently spanning four regions, with plans for expansion.
This role is pivotal in driving operational excellence, ensuring seamless client relationships, and maintaining financial and programme delivery while upholding our commitment to first-class service. Reporting directly to the Head of Retrofit, you will manage Operations Managers, collaborate with internal teams, and ensure compliance with CCS’s quality standards.