DOCUMENTATION AND KNOWLEDGE MANAGEMENT

• Ensures that all technical and project documentation is complete, accurate, and accessible to relevant stakeholders.
• Contributes to the development of best practices for project management and technical processes within the region.

PROFILE AND SKILLS

• You have 8+ years experience in in a technical program management or solution engineering role working with projects in a global matrixed organisation.
• Strategically leading and motivating a team. Managing team performance, KPIs etc. Enabling the One Team + Team Builder approach.
• Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
• Keen interest in Everseen’s technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
• Strong technical proficiency in Linux, Docker/Podman, networking, and automation tools such as Ansible.
• Proficiency with project management software, including Microsoft 365, Jira, and Teamwork.
• Demonstrates initiative, drive, and self-motivation in taking full ownership of the function / specialism, ensuring accountability and fostering a no-blame culture conducive to continuous improvement.
• Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.
• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.
• A relevant degree qualification is preferred.
• A Project Management qualification (Prince2, PMP etc.) is preferred.
• Travel Readiness: Willingness to travel as needed for client meetings, project kick-offs, or other project-related activities, which may be up to a maximum of 30% of your working time.
  About Everseen
  Everseen is a leader in vision AI. We are transforming business operations for global retailers, driving measurable business value and improving the customer experience.
  We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our mission is to protect people, process, products and profitability within the retail sector and beyond.
  We are trusted by major food, drug, mass, and specialty retailers around the world— including Kroger, Meijer, and Woolworths—we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.
  We are operationalizing vision AI at an unprecedented scale with the largest global footprint of edge AI powered Computer Vision in Retail.
  Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 900 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

THE ROLE

The Senior Operations Manager is responsible for the technical execution and project management of customer implementations across the North American region. This remote based role combines technical expertise with project leadership, focusing on customer onboarding, deployment, and ongoing functionality. Reporting directly to the Head of Global Operations, the Senior Operations Manager will ensure that the continent specific team meets all deliverables, driving excellence in project management, coordinating with cross-functional teams, and addressing technical challenges for strategic accounts within the region to ensure customer satisfaction.

WHAT YOU’LL DO

• Manages and leads the region reporting to them from both an operational and strategic perspective.
• Has overall responsibility for the successful operation of the region’s deliverables.
• Deals with all capacity planning activities.
• Sets strategy and takes key decisions for the success of the region.
• Works with senior leadership to set strategic goals for their team.Responsible for the governance of the region. Acts as a point of escalation for both the team, internal and external stakeholders.