Location: Dublin
FREENOW, Ireland’s leading taxi app, empowers smarter mobility decisions, helping people move freely. We are seeking an experienced and results-oriented Senior Operations Manager to help lead our Ireland Operations team and drive growth, solidifying our market leadership. This role involves direct management of the Ireland Operations team, extensive collaboration with central teams (e.g., Central Operations, Product, Marketplace Performance, Business Analytics), and representing FREENOW with external stakeholders.

PREFERRED QUALIFICATIONS:

• Experience in mobility, logistics, marketplaces, or other relevant sectors.
• Experience working in startup companies and/or fast-paced, dynamic environments.

• 5+ years of progressive experience in Tech, Operations, or Consulting/Strategy, with a demonstrable track record of success in leading teams within high-growth, startup, or scale-up environments.
• Proven ability to manage performance, drive change, and develop talent within diverse teams.
• Strong analytical and problem-solving skills, with the ability to translate data insights into actionable strategies.
• Excellent communication, interpersonal, and presentation skills, including the ability to effectively influence and negotiate with external stakeholders.
• A proactive, results-oriented mindset with a strong business acumen and the ability to identify and capitalise on market opportunities.
• Experience with customer lifecycle management within the mobility or related industries.
• Proficiency in data analysis and automation frameworks. Knowledge of Tableau, Python, or SQL is a plus.
• Experience collaborating effectively with Product and Tech teams to define operational requirements.