Senior Operations Manager at HUB24 Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations management, Project management, Process improvement, Strategic planning, SaaS lifecycle management, Cross-functional leadership, Change management, Data analysis, Performance reporting, Risk management, Commercial acumen, Stakeholder engagement, Operational frameworks, Workflow design, Problem-solving, Communication

Industry

Financial Services

Description

HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange (ASX: HUB) THE HUB24 STORY We think creatively and we’re not constrained by traditional thinking or barriers to success. We’re led by experts, realists with ideas, grounded in commercial reality who are bold enough to visualise the future a little differently and to advocate for what matters to our clients. We are here to lead change and are committed to empowering better financial futures for more Australians. Benefits and Life at HUB24 Learn more about our employee benefits HERE. Job Summary: The Senior Operations Manager is responsible for shaping, leading, and embedding operational excellence across the organisation. This role acts as a strategic partner to senior stakeholders, translating business strategy into scalable operating plans, frameworks, and execution models that enable sustainable growth. Operating across the end‑to‑end SaaS lifecycle, the Senior Operations Manager leads complex cross‑functional initiatives, drives large‑scale process and system improvements, and ensures the organisation is operationally prepared to deliver new products, services, and strategic priorities. The role provides strong operational insight through performance reporting and risk visibility, enabling informed decision‑making at a leadership level. This role requires strong commercial acumen, influence across functions, and the ability to lead change through structure, clarity, and collaboration rather than formal reporting lines. Responsibilities: Operationalise business strategy at scale by designing and driving enterprise‑level operational plans that enable clarity, prioritisation, and disciplined execution across Sales, Services, and enabling functions. Lead complex, high‑impact cross‑functional programs end‑to‑end, providing strategic oversight across scoping, planning, resourcing, execution, risk management, and post‑implementation value realisation to ensure sustained outcomes and organisational alignment. Architect and continuously evolve core operational workflows across the SaaS lifecycle and broader business operations, ensuring they are scalable, efficient, and resilient as customer demand, product complexity, and organisational maturity increase. Own and mature enterprise operational frameworks, standards, and documentation, establishing consistent ways of working that support operational readiness, compliance, and long‑term organisational effectiveness. Partner strategically with Product, Technology, Marketing, Sales, and Services leadership to enable go‑to‑market execution, ensuring operational readiness, dependency alignment, and seamless delivery of new products and initiatives. Provide executive‑level operational insight through the design and interpretation of dashboards, performance reporting, and risk indicators that inform strategic decision‑making and proactively surface operational constraints and opportunities. Lead the operational planning and adoption of new initiatives, systems, and process changes, shaping scope, managing dependencies, and ensuring the organisation is prepared to absorb change with minimal disruption. Drive enterprise change initiatives by designing and embedding structured change approaches, stakeholder engagement strategies, communication frameworks, and capability uplift to ensure improvements are successfully adopted and sustained. Design and implement scalable operating models and system improvements that strengthen organisational capability and enable future growth, evolving product offerings, and increasing customer volumes. Apply strong commercial and strategic judgement to evaluate the cost, risk, and value of operational decisions, ensuring investments deliver measurable efficiency gains, improved customer outcomes, and long‑term business value. Requirements: Previous experience in operations, business operations or sales operations Project management experience Previous experience in process improvement or process optimisation Strong quantitative and qualitative analytical abilities. Excellent oral and written communication skills Ability to work autonomously or as part of a team Strong self-motivation and organisation skills Strong problem-solving skills Ability to remain calm in fast-paced environments Strong interpersonal skills The Recruitment Process Acknowledgement email once your application has been submitted. Our Talent team will start reviewing your application. If unsuccessful, you will be notified. If your application progresses to the next stage, our Talent team will be in touch to discuss your alignment with the role. If you’re a person with an impairment or disability, this is an opportunity to share with us any accessibility requirements that you may have for the role. Should you require any accommodations to the recruitment process, please email recruitment@hub24.com.au, and one of our team will contact you. Interviews can happen virtually or face-to-face with the hiring manager or other members of the broader team. Depending on the role, there may be more than two interviews. Communication of outcomes to successful and unsuccessful candidates and feedback provided. *As part of our process, a police check will be conducted on all successful candidates*. Further details on our HUB24 Group Recruitment Privacy Collection notice can be found here. 2024 Circle Back Initiative Employer – we commit to respond to every applicant. Endorsed by WORK180, we are proud to be recognised as an employer of choice for women. We have been nominated and placed on the BOSS Best Places to work list. Seek Star Awards 2024 - Nominated as a finalist for the Best Employer Brand Initiative HUB24 is an equal opportunity employer. We are committed to creating an inclusive environment where diverse perspectives are valued and every individual is treated with respect. We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disabilities, people from culturally and linguistically diverse communities, and people of all gender identities and sexual orientations. If you require adjustments to the recruitment process or have accessibility requirements, please let us know – we’re here to support you HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red tape, we build a culture that supports our team members to have a real impact on our business and the success of our customers. HUB24 Limited is a company listed on the Australian Securities Exchange.

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Responsibilities

The Senior Operations Manager is responsible for designing and embedding operational excellence across the organization to support scalable growth. This role leads complex cross-functional initiatives and acts as a strategic partner to senior leadership to ensure operational readiness and informed decision-making.