Summary
The Senior Operations Manager – Housekeeping- Effectively and proactively monitors the daily functions of the Housekeeping Department. This is including providing support and guidance to the Housekeeping team and the Laundry Team. This also includes working and communicating closely with all hotel departments and to ensure a successful operations resulting in a positive guest experience

Responsibilities may include:

• Supports and Manages the Housekeeping Department while working closely with the Operations team and other hotel departments.
• Supervise, Empower, Lead, Coach and Motivate the Banquet team towards achieving exceptional guest service results and complete associate engagement
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for maintaining a high energy, positive, professional appearance
• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
• Administrative tasks may include the facilitation of payroll, reports, and forecasts, point of sale procedures, inventory and budget

Qualifications

• 2 years or more of progressive experience running a department or division (preferably with Hyatt).
• Solid understanding of rooms operational details
• Service oriented style with professional presentations skills.
• Proven leadership skills.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven record of accomplishment in high volume concept, effective communicator, effective in providing exceptional customer service and ability to achieve financial, engagement and service goals.
• Experience with purchasing and inventories, comprehensive administrative skills, some knowledge of inventory and controls.
• Clear and concise written and verbal communication skills.
• Must be proficient in Microsoft Word and Excel.
• Must have excellent organizational, interpersonal and time management skills.

• Supports and Manages the Housekeeping Department while working closely with the Operations team and other hotel departments.
• Supervise, Empower, Lead, Coach and Motivate the Banquet team towards achieving exceptional guest service results and complete associate engagement
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for maintaining a high energy, positive, professional appearance
• Creates an environment establishing highest standards of quality service and ensures implementation through effective hiring, training development, promotion and continuous reinforcement.
• Administrative tasks may include the facilitation of payroll, reports, and forecasts, point of sale procedures, inventory and budge