DESCRIPTION

The Senior Operations Manager ensures the safe and efficient parking operations, while delivering service that exceeds our customer/client’s expectations. The Senior Operations Manager is responsible for all aspects of operating a large or complex parking facility including: staff management, revenue control, safety, and client relations.

CLIENT/LOT MANAGEMENT

• Client relationship development and retention for patrol and event locations, as well as other lots as assigned. Act as the main point of contact to Client or Property Manager through routine formal and informal meetings. and respond to client requests in order to develop and maintain a good working relationship.
• Providing proactive information to assist in managing all assigned locations, as well as updating on past performance, new strategies, new technology or items that may improve the location. Attending meetings as required internally and externally.
• Review profit and loss statements for all assigned locations and departments, adjustments, and variance reports on a monthly basis; make adjustments as necessary to achieve budget and departmental goals. Make ongoing recommendations for improvements to ensure departments are profitable.
• Prepare daily, weekly, and monthly operating and department reports as required.
• Use respectful communication to assist clients, customers, and teammates with their questions, problems, and concerns. Address escalated concerns in a timely manner.
• Responsible for representing and promoting the company in the community, with local civic and professional groups, and seeking to develop a professional and responsible corporate image.
• Manage all contractual deliverables to successful completion for all assigned locations and communicated operational needs from Account Management team.
• Market the Company’s services to potential clients and customers.
• Responsible for updating and maintaining contract records within the Contract Management System.
• Responsible for tracking and managing damage claims and incident reports.

SKILLS, KNOWLEDGE AND EXPERTISE

• At least 18 years of age
• Excellent written and oral communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Experience in procurement will be ideal
• Previous supervisory experience
• Valid drivers license
• Previous experience in the parking industry, preferred