Description:
OVERVIEW: The Senior Operations Manager oversees all operational aspects of the Maglio Company facilities in MKE and assists as needed with select operational issues at other locations. This position assists in defining standards and specialized processes to monitor performance and obtain maximum productivity and reduce costs per case.

• Provide leadership and direction for day to day operations; effectively direct all personnel by assigning and directing duties. Address complaints and resolve problems as they arise.
• Develops, monitors and maintains an operational and accountability driven relationship with Blackhawk logistics to ensure our product and customer needs are handled timely and properly.
• Train, develop, motivate, and manage personnel. Maintain proper staffing levels as volume fluctuates.
• Plan and coordinate all facility and equipment installations (refrigeration, electrical, and any refurbishments). Monitor and advise on energy efficiency.
• Makes frequent rounds of facilities to ensure proper operation of equipment, materials storage, and handling, cleanliness and safety.
• Manage the up keep of equipment and supplies to meet sanitation and safety standards. Ensure the facilities meet government regulations and environmental, health and security standards.
• Allocate and manage facility space for maximum efficiency.
• Develop and foster a culture of safety and food safety by acting as a role model. Ensure the safety of all employees and staff.
• Develop and administer the annual departmental budget, striving to minimize costs. Monitor operation expenses.
• Perform analysis of seasonal staff wages and expenses to maximize efficiencies. Also administers performance reviews and keeps employees informed of their performance.
• Daily review of all production records and expenses and interaction with Finance to ensure meeting of operational goals.
• Work with procurement on calculating and comparing costs for required goods and or services to achieve maximum value for the money.
• Provide leadership in produce quality assurance policy and procedure development and implementation in compliance with Federal, State and local regulatory requirements, through interaction with corporate, food service, retail store, and warehousing/transportation departments. Establish goals, monitor progress and achievements.
• Apply continuous improvement processes to enhance work flow, improve job skills, and individual knowledge of produce to achieve company objectives.
• Seek opportunities to welcome, engage, serve and thank customers. Maintain and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Plan and organize departmental meetings using effective public speaking skills. Keeps employees and key managers informed of operating matrix and results weekly/monthly and annually.
• Meet with vendors and suppliers to negotiate cost and select new items.
• Meet with select customers and travel to trade shows, other wholesalers (best practices) and industry events as needed.
• Reads industry publications and personal development materials to continue to enhance industry and operational development.
• Performs other duties as needed.