At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

• Owning the national execution of operational excellence across all UK stores, driving consistency, compliance, and high standards.
• Leading the rollout and continuous improvement of Standard Operating Procedures (SOPs), including training, implementation and adherence tracking.
• Supporting the implementation of Health & Safety best practices.
• Overseeing the digitalisation of store tools and operational processes, delivering scalable, user-friendly solutions.
• Acting as lead project owner for new store openings in the Operations stream, from planning through to post-opening hyper-care.
• Coordinating across functions (VM, Supply Chain, IT, Security, HR) to deliver best-in-class new store setups.
• Managing supplier relationships (e.g. cleaning, security), ensuring service quality, onboarding new suppliers, and resolving issues.
• Managing assigned operational budgets, including store supplies ordering and cost control.
• Leading the field implementation of new digital and omni-channel tools, such as Click & Collect, S1, and other operational projects as required.
• Working closely with the Retail Director and Regional Managers to align and deliver on retail priorities.
• Managing and developing the Retail Operations Manager, setting clear goals and supporting capability growth.
• Fostering a collaborative, solutions-focused team culture that aligns with Sephora’s brand and retail values.
• Partnering with internal departments (People, Retail, Projects, Merchandising, IT, Supply Chain, Finance) to shape and align operational priorities.