Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary:
The Senior Operations Manager of Food & Beverage is responsible for the end-to-end oversight of F&B operations at FirstOntario Concert Hall, while providing operational support on occasion at TD Coliseum. This position ensures that all food and beverage services exceed guest and client expectations while driving financial performance and upholding brand standards.
The primary goal is to achieve excellence in service quality, staff performance, cleanliness, and safety, while delivering growth in revenues from operations. This role leads front- and back-of-house teams, develops talent pipelines, and ensures best-in-class guest experiences.
This role pays an annual salary of $85,000-$95,000 CAD

GUEST EXPERIENCE & MEMBER RELATIONS

• Deliver exceptional service to guests, clients, and stakeholders.
• Identify and implement new hospitality programming to enhance experiences.
• Work with the marketing team to promote F&B offerings and guest-facing activations.
• Lead feedback programs and service recovery protocols.

FINANCIAL ACCOUNTABILITY

• Develop and manage budgets, forecasts, and financial reporting with the assistance and support of the Finance Department lead.
• Drive growth in per cap F&B spend and reduce unnecessary expenses.
• Ensure all expense control systems (labor, inventory, etc.) are tightly managed.
• Maintain high margins and profitability through effective cost control.