Senior Operations Manager/ Operations Manager (Hong Kong) at Qlub

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Customer Satisfaction, Data Analysis, Project Management, Cross-Functional Collaboration, Process Improvement, Merchant Onboarding, Performance Tracking, Communication, Negotiation, Change Management, Team Leadership, Strategic Oversight, Engagement Strategies, Problem Solving, Quantitative Analysis

Industry

Financial Services

Description

Why qlub? Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. With a total fundraised of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry. This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high-performing, diverse teams to power that growth. The Role We’re seeking a dynamic and experienced Senior Operations Manager/ Operations Manager to lead and optimize Qlub’s operational processes across Hong Kong. You will be responsible for ensuring smooth merchant onboarding, driving operational efficiency, and building scalable systems that support our rapid growth. This role requires a strong balance of strategic oversight and hands-on execution. You’ll play a pivotal role in shaping Qlub’s expansion, working closely with cross-functional teams and external partners to deliver seamless merchant experiences and empower restaurants to thrive. What You’ll Be Driving Onboarding & Go-live Own the end-to-end go-live process for new merchants, ensuring smooth, timely, and successful activations. Continuously refine and scale onboarding workflows to improve efficiency and consistency. Act as the central coordinator between sales, product, and external partners to deliver a seamless merchant experience. Drive merchant adoption by designing engagement strategies and supporting rollout initiatives. Performance tracking & reporting Build and maintain tracking for key metrics, including adoption, time-to-go-live, and merchant activation rates. Develop and optimize dashboards to provide visibility into operational performance. Benchmark performance across markets and recommend improvements based on insights Performance improvement and standardization Identify bottlenecks and design process enhancements to shorten activation cycles and improve merchant experience. Establish best practices and standard operating procedures (SOPs) to ensure consistency across regions Oversee migration and integration projects, coordinating cross-functional teams to minimize disruption. Cross-functional Collaboration Partner closely with sales, product, engineering, and tech teams to drive customer satisfaction and operational excellence. Act as a key liaison to align business functions and ensure effective execution of initiatives. Manage ad-hoc projects driven by evolving business priorities, ensuring timely delivery and measurable impact What You Bring Minimum 4 years’ experience in operations, preferably in customer-facing roles; experience in start-ups or zero-to-one environments is an advantage. Proven track record of leading and managing operations teams Demonstrated willingness to engage directly in operational activities and collaborate with team members to resolve challenges. Established history of spearheading projects or initiatives and delivering quantifiable outcomes. Strong commitment to achieving exceptional customer satisfaction, supported by excellent communication, negotiation, and change-management abilities to align internal and external stakeholders. Proficient in quantitative analysis and data interpretation, translating findings into actionable recommendations that drive business impact. What we offer Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization Drive growth and tailoring of fast-evolving new products and features Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants. Sounds like you? Are you excited by this opportunity? If so, “Apply now”.

Responsibilities

The Senior Operations Manager will lead and optimize Qlub’s operational processes across Hong Kong, ensuring smooth merchant onboarding and driving operational efficiency. This role involves collaborating with cross-functional teams to deliver seamless merchant experiences and empower restaurants.