JOB SUMMARY:

The Senior Operations Manager for the Chrysalis Roads Program is responsible for the day to day operations of multiple work crew contracts to work alongside Caltrans doing maintenance on California State right-of-ways. Chrysalis Roads is a reentry transitional employment program for individuals returning from incarceration and/or on Parole or Probation. Working closely with both internal and cross-departmental staff, this position is both an operations role (managing customer relationships, supervising staff on the road, coordinating contract needs, etc.) and a programmatic / direct service role (providing on the job feedback, mentoring Roads Supervisors and client workers, developing and delivering training).

JOB SKILLS & QUALIFICATIONS:

• Minimum 3 years in program delivery and/or customer service experience
• Experience managing supervisory staff preferred
• Excellent organization and time management skills
• Excellent verbal and written communication skills
• Self-starter with “can do” attitude and takes initiative
• Excellent problem solving and analytical thinking skills.
• Excellent interpersonal skills, including the ability to coach/mentor client workers and staff
• Must be able to relate to and work well with teammates, customers and Chrysalis’ client population
• Demonstrated knowledge of best and compliant employment practices
• Willingness to be on call 24/7 and work flexible hours depending on business needs, though typical hours are Monday – Friday, 6am – 3pm.
• Ability to work simultaneously on multiple (often unrelated) projects
• Computer literacy required – must be proficient in Internet research, Microsoft Office programs, G Suite, and be willing to learn other applications as needed; familiarity with Salesforce and HMIS (specifically ServicePoint) a plus
• Access to a personal vehicle for use at work during all work shifts (will be reimbursed for mileage driven on company time)
• Have a valid Class C California driver’s license and the ability to qualify for Chrysalis’ insurance
• Willing to submit to regular and random drug screenings to maintain eligibility to drive company vehicles
• Ability to push, pull, lift or throw up to 50 lbs. and work on feet throughout shift
• Work in or outdoors, standing and walking, for long periods of time (up to full shift) in various weather conditions (heat, cold, rain, etc.) and uneven terrain, including slopes such as those along the side of the highway