ABOUT US

At Greenbrook Medical, we believe seniors deserve more from the healthcare system—more time, more care, more coordination, and more heart. We provide high-touch, relationship-based primary care to seniors, built around one simple idea: deliver the kind of care we’d want for our own parents.
Founded by two brothers—Raj and Neil Machhar—and inspired by their father’s pioneering work in Medicare Advantage, Greenbrook is deeply personal and proudly modern. We quarterback our patients through their healthcare journey, making sure they’re never alone in a complex system. Our business model is designed around patient outcomes, not volume—so we only succeed when our patients thrive.
With roots in Tampa Bay and a partnership with Tampa General Hospital, we’re growing thoughtfully to bring our model to more communities. Our team is the heart of it all: mission-driven, values-oriented, and relentlessly committed to taking the best care of our patients.

ACCOUNTABILITIES

• Operational Excellence: Ensure smooth day-to-day operations across all sites in the Greater Tampa Bay area by partnering closely with clinic leaders and the VP of Operations.
• Team Development: Provide ongoing coaching and guidance to center managers, with success measured by improved staff engagement scores and staff retention. Support hiring, onboarding, and development efforts, measured by improvements in onboarding surveys and performance reviews.
• Process Optimization: Identify and implement workflow improvements that result in measurable time savings, increased staff efficiency, or cost reductions, tracked through before-and-after benchmarks.
• Quality & Compliance: Maintain updated SOPs, playbooks, and training content with 100% version control and quarterly reviews to ensure consistency and compliance across sites.

ABOUT THE ROLE

The Senior Operations Manager is a highly dynamic role where you will work across teams to support both strategic initiatives and daily operational needs. You’ll help drive improvements in how we run our clinics, support staffing and hiring strategies, manage onboarding and offboarding of key systems, and optimize processes that directly impact our patients and clinical teams.
The ideal candidate is a problem solver, data-driven operator, and strong communicator who thrives in a fast-paced, mission-driven environment. You’ll have exposure across operations, clinical workflows, analytics, staffing, and partner relations, with the opportunity to directly shape how Greenbrook grows and scales.

KEY RESPONSIBILITIES

Operations & Clinic Support

• Partner with clinic leaders and the VP of Operations to ensure smooth day-to-day operations across all Greenbrook sites in the Greater Tampa Bay area
• Support onboarding, offboarding, and optimization of clinical systems and tools
• Troubleshoot facility issues and coordinate solutions with internal teams and external vendors
• Manage and update operations playbooks, SOPs, and training content to ensure best practices are documented and scaled

Staffing & People Operations

• Support hiring strategy and staffing plans in partnership with clinic leadership
• Assist with interviews and onboarding processes to build high-performing teams
• Help evaluate staffing models, incentives, and workforce planning for clinical and support teams
• Provide coaching and guidance to center managers to strengthen leadership skills and operational effectiveness
• Serve as a resource and thought partner to center managers, helping them navigate challenges and drive continuous improvement across their sites

Data, Dashboards & Analytics

• Build and maintain reporting tools and dashboards to support visibility into clinic and company performance
• Partner with data and analytics teams to track KPIs, identify trends, and surface insights to leadership
• Monitor OKRs and ensure progress against operational priorities

Process Optimization & Special Projects

• Identify bottlenecks and inefficiencies in workflows, and implement scalable process improvements
• Lead special projects and research efforts to support patient engagement, new initiatives, and overall process optimization
• Support expansion efforts including site launches, playbook development, and cross-team coordination

Partnerships & Cross-Functional Collaboration

• Work with insurance partners to support operations and contract needs
• Collaborate with growth, clinical, and executive teams on initiatives that require operational input
• Serve as a connector across teams to ensure alignment and accountability