PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
Salary is just one component of Wells Fargo’s total rewards package. Depending on the role, a Wells Fargo’s employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).
$18.46 - $27.69

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 1 - 2 years’ experience in banking industry - Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
• Accounting or finance experience
• Knowledge and understanding of audit, regulatory compliance, or risk management
• Ability to recognize and escalate issues to management for any process breaches
• The capacity to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Good analytical skills with high attention to detail and accuracy
• Ability to work effectively, as well as independently, in a team environment
• Ability to quickly learn business operations and processes
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Excel skill

ABOUT THIS ROLE:

Wells Fargo is seeking a Senior Operations Processor as part of the Wholesale Lending Operations. Learn more about the career areas and lines of business at wellsfargojobs.com

IN THIS ROLE, YOU WILL:

Be responsible for receiving customer payments to post in the system of record and collaborate with Account Managers to ensure payments are applied correctly. You will also be responsible for working in a daily cash queue while ensuring daily Service Level Agreements are being met, while following established Standard Operating Procedures and document procedures. You will also take some inbound calls from customers for follow up and transfer to appropriate departments.

You will also:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1 - 2 years’ experience in banking industry - Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
• Accounting or finance experience
• Knowledge and understanding of audit, regulatory compliance, or risk management
• Ability to recognize and escalate issues to management for any process breaches
• The capacity to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Good analytical skills with high attention to detail and accuracy
• Ability to work effectively, as well as independently, in a team environment
• Ability to quickly learn business operations and processes
• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Excel skills

Postings Location:

• Charlotte, NC

Job Expectations:

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed