Senior Operations Specalist at Three Trader

, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

KYC, AML, CDD, EDD, AUSTRAC Reporting, Broker Operations, Onboarding, Back-Office Operations, Project Management, SOP Development, Compliance, Funds Processing, Process Automation, Data Reporting, Cross-Team Collaboration, Japanese Language Proficiency

Industry

Financial Services

Description

💼 About the Role ｜關於這個職位 We are seeking a versatile and detail-oriented Broker Operations Specialist to join our dynamic team. This role combines responsibilities across customer onboarding, back-office operations, and broker project management. The ideal candidate will have experience in financial services, a strong understanding of compliance requirements, and the ability to collaborate effectively across teams to ensure seamless processes and an exceptional client experience. 📋 Responsibilities ｜工作職責 🔍 Onboarding | 客戶開戶 Conduct KYC (Know Your Customer) activities, including PEP (Politically Exposed Persons) and sanctions screening, to ensure compliance with regulatory standards. Oversee customer onboarding for corporate, trust, and institutional clients, ensuring adherence to AML (Anti-Money Laundering) requirements. Collaborate with compliance teams to execute CDD (Customer Due Diligence), EDD (Enhanced Due Diligence), and client offboarding processes. Assist with preparing regulatory and audit reports (e.g., AUSTRAC). ⚙️ Operational Support | 營運支援 Process deposits and withdrawals with accuracy and in compliance with company policies and regulatory requirements. Respond to client inquiries and ensure timely updates on transactions. Coordinate with internal and external stakeholders to identify, analyze, and resolve funding-related issues or abnormal situations. Handle complex case types and escalate them to appropriate departments as needed. 📝 Project Management and SOP Development | 專案管理與流程規範 Assist in launching new products, updating policies, and managing the impacts on various departments. Create, update, and distribute Standard Operating Procedures (SOPs) for onboarding, promotions, and operational processes. Coordinate and support projects aimed at process automation and operational efficiency. Organize and report data to track performance metrics such as onboarding volume and campaign effectiveness. 🤝 Cross-Team Collaboration | 跨部門協作 Collaborate with marketing, compliance, and other departments to improve processes and deliver a seamless client experience. Strengthen communication between operational teams and other stakeholders, incorporating feedback to enhance workflows. Assist in training junior team members and refining training materials. ✅ What We're Looking For ｜應徵條件 4–6 years of hands-on experience in back-office or broker operations within a financial services or brokerage environment. Solid working knowledge of KYC/AML compliance, CDD/EDD frameworks, and funds processing. Experience with AUSTRAC reporting or FX/CFD brokerage operations is highly regarded. Comfortable working independently and taking ownership of complex, ambiguous situations. A natural inclination to share knowledge, improve processes, and raise the bar for the team around you. Japanese language proficiency is a bonus — particularly useful when supporting Japanese-speaking clients and partners. Competitive base salary commensurate with experience Performance-based annual bonus Professional development and training budget Health insurance and comprehensive benefits package Hybrid work arrangement available

Responsibilities

This role involves conducting KYC/AML compliance checks, overseeing customer onboarding for various client types, and processing deposits/withdrawals accurately. Responsibilities also include developing SOPs, managing operational projects, and coordinating with internal and external stakeholders to resolve funding issues.