ob Responsibilities

Stream A: Deposits & Payments Operations

• Process account opening, customer onboarding and account maintenance activities.
• Perform deposit operations and customer account administration.
• Process domestic and international remittances and payment transactions.
• Support daily operational activities and transaction processing.
• Liaise with customers, correspondent banks and internal stakeholders on operational matters.

Stream B: Trade Finance & Treasury Operations

• Process trade finance transactions, including import and export documentary credits, collections, bank guarantees and related operational activities.
• Perform treasury settlement and back-office processing for treasury and financial market transactions.
• Prepare transaction documentation, reconciliations and operational reports.
• Liaise with counterparties, correspondent banks and internal stakeholders regarding trade finance and treasury operations.

General Responsibilities

• Ensure operational activities are conducted in accordance with internal policies, regulatory requirements and branch procedures.
• Maintain accurate operational records, reports and supporting documentation.
• Support audits, compliance reviews and regulatory reporting requirements.
• Assist with the ongoing enhancement of branch operational processes and internal controls.
• Coordinate with Head Office and external service providers on operational matters.
• Perform any other duties and projects as assigned by management.

Required Skills and Experience

• Bachelor's degree in Business, Finance, Banking or a related discipline.
• Minimum 5 years' banking operations experience within a bank or financial institution.
• Experience in either:
  • Deposits, account services, payments and remittance operations; or
  • Trade finance and/or treasury operations.
• Strong understanding of banking operational processes and internal controls.
• Strong analytical, organisational and problem-solving skills.
• Strong communication and stakeholder management skills.
• Ability to work independently in a dynamic and growing branch environment.
• Possesses a positive attitude with a genuine passion for customer service.