OUR STORY:

Every year millions of people are either filing their taxes in fear or giving up on their tax refund altogether. We’re working on fixing that. Our intuitive app enables anyone, regardless of education or background, to file their taxes with newfound confidence.
Spread across Germany, Spain and the UK, the team at Taxfix Group with its brands Taxfix, Steuerbot and TaxScouts, is a compassionate group of solution-finders. We speak our minds openly, and with over 400 professionals, including tax experts, developers, and IT security experts, we’re rich in ideas and voices. The group has facilitated more than 3.5 billion euros in tax refunds for its customers since its founding in 2016.

• Administer and continuously improve our Zendesk platform across modules like Support, Guide, Chat, and Talk, ensuring it’s aligned with operational needs and scalable growth.
• Design, implement, and maintain automations, triggers, and workflows to enhance team productivity and drive consistent service quality.
• Own the full operational tooling ecosystem—including knowledge management, QA, WFM, internal comms platforms and other customer-facing platforms — and ensure tools are integrated and governed effectively.
• Collaborate with engineering and data teams to integrate systems via APIs and webhooks, enabling a connected ecosystem between Zendesk, our CRM, data warehouse, HRIS, and more.
• Build reliable reporting pipelines, combining multiple data sources into a single source of truth to enable strategic decision-making.
• Monitor and troubleshoot system issues, coordinate with vendors, and drive resolution to ensure system reliability.
• Maintain comprehensive documentation for all systems, configurations, and admin processes to ensure continuity and knowledge sharing.
• Lead and contribute to continuous improvement initiatives that enhance tool usage, processes, and customer experience.