SUMMARY

The Resident Automation Technician supports our customer on all automation-related topics. This position requires a broad-based electrical and mechanical skillset and a proactive approach to improve the site’s performance through trouble-shooting and hands-on repair. Based at our customer sites, the Resident Automation Technician III must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

EDUCATION:

Associate degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.

EXPERIENCE:

Minimum three (3) years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, or related environments.

SKILLS & ABILITIES

• Demonstrated knowledge of electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
• Familiarity with Human Machine Interface (HMI) and/or Supervisory Control and Data Acquisition (SCADA) experience.
• Ability to interpret engineering drawings for use in diagnostics.
• Knowledge of Profibus and Profinet.
• Excellent communication skills and customer service skills
• Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.)
• Ability to travel up to 10%.
• PLC programming and troubleshooting knowledge preferred.

PHYSICAL REQUIREMENTS

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend, stretch, push and pull
• Must be able to coordinate movement of several parts of the body, such as arms and legs, while the body is moving
• Must be able to keep or regain the body’s balance or stay upright when in an unstable position
• Must be able to use hands to handle, control, feel, grasp, move and/or assemble objects, tools or controls
• Must be able to be physically active and use muscles for extended periods without getting tired or out of breath
• Requires prolonged period of standing and walking
• Must be able to climb a 70 foot fixed ladder (ladder has rest points every10ft)
• Must be able to lift and carry up to 50 pounds; maximum unassisted lift = 50 lbs; average lift less than 20 lbs
• Must be able to adjust body movements or equipment controls to keep pace with speed changes of moving objects
• While looking forward, must be able to see objects or movements that are off to the side
• Must be able to visually inspect machines
• Must be able to see differences between colors, shades and brightness
• Exposed to moving and/or motorized equipment, machinery, parts and electricity that require safety protocols
• Must be able to speak clearly so others can understand
• Must be able to understand the speech of others
• Must be able to hear sounds and recognize the difference between them
• Must be able to focus on one source of sound and ignore others
• Must be able to determine from which direction a sound came
• Must be able to use critical PPE correctly
• Exposed to job site temperature fluctuations due to seasonal weather based on geographic region

• Resolve customer equipment issues as quickly and practically as possible.
• Complete work assignments and the associated work orders as assigned.
• Complete maintenance activities pertaining to the automated equipment onsite, including conveyors, cranes, shuttles, scale checks, and carton-opening systems. Lead maintenance efforts to troubleshoot and resolve complex issues requiring in-depth technical knowledge.
• Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
• Optimize automation efficiency and performance to ensure delivery of contracted KPIs. Interface with the customer as needed to support operations.
• Monitor and maintain the site spare parts inventory, as applicable.
• Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
• Perform other duties as assigned.