SENIOR ORGANISATIONAL DESIGN ADVISOR

Clerk Grade 9/10
Salary Range: $129,464 - $142,665 + super
Employment Type: Temporary up to 12 months, Full-time
Location: McKell, Parramatta or Gosford
Are you passionate about building agile, future-ready workforces that deliver exceptional customer outcomes? We’re seeking a Senior Organisational Design Advisor to partner with business leaders, shape fit-for-purpose structures and roles, and provide expert, data-driven insights that align our organisation’s design with strategic priorities, digital transformation, regulatory reform and customer experience excellence.

ABOUT US:

The Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

LOOKING FOR MORE INFORMATION ABOUT THE ROLE?

Reach out to Melissa Ancuk, People Partnerships Manager, at melissa.ancuk@customerservice.nsw.gov.au to learn more about this incredible opportunity.

To be successful in this role, you will have:

• Demonstrated experience in organisational design, workforce planning, or strategic HR within a complex organisation
• Strong analytical and stakeholder engagement skills, with the ability to influence and negotiate across diverse groups
• Proven ability to use data and evidence to inform structural decisions and improve workforce outcomes
• Proven ability to manage competing priorities and deliver high-quality outcomes in a dynamic environment
• A collaborative mindset and a commitment to continuous improvement and innovatio