Senior Partner Operations Manager at Bill.com

San Jose, California, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

145100.0

Posted On

14 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Fintech, Payments, Data Analysis, Strategic Problem Solving, Relationship Management, Contract Management, Negotiation, Compliance, Risk Assessment, Attention to Detail, Organizational Skills, Adaptability, Google Suite, Microsoft Excel, Microsoft PowerPoint

Industry

Software Development

Description

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Sr Partner Operations Manager Join BILL, a leader in financial automation software for small and midsize businesses (SMBs), dedicated to transforming finance so businesses can flourish. BILL’s solutions help SMBs automate payables, receivables, spend, and expense management, connecting businesses into a network that enables faster payments and better financial control. Trusted by leading U.S. financial institutions, accounting firms, and software providers, BILL empowers employees to do the best work of their careers while driving impact in a rapidly growing fintech company. As Sr Partner Operations Manager, you’ll be central to developing, optimizing, and scaling BILL’s partner programs—championing operational excellence, innovation, and strong, sustainable partnerships. You’ll collaborate cross-functionally to enhance service delivery, deepen strategic partner relationships, and foster transformative results in a dynamic, fast-paced environment. Responsibilities Drive partner satisfaction and reinforce world-class service delivery across cross-functional teams, ensuring BILL contract obligations are met and partner requirements are continuously addressed. Lead and improve operations initiatives aligned to strategic business objectives, including partner enablement, partner onboarding, and ongoing support programs. Manage operational facets of contract negotiation and renewals, distilling agreements for operational compliance and maintaining familiarity with best partner practices and requirements. Collaborate across teams—Partner Business Development, Relationship Managers, Product, CXO, and other stakeholders—to solve challenges, manage escalations, and implement best practices for implementation and support. Establish and maintain recurring partner routines, periodic business reviews, and business-as-usual responsibilities including standardized reporting, scorecards, and monitoring SLAs. Facilitate due diligence and compliance needs (audit, risk assessment, SOC, financials) by organizing, maintaining, and making accessible operational tools and artifacts, including SOPs that drive efficiency, scale, and employee succession. Analyze operational performance metrics, identify trends, and provide recommendations to optimize partner outcomes and drive automation, standardization, and continuous improvement. Mentor team members, championing a culture of accountability, high performance, and professional growth. We’d love to chat if you have: Minimum of 10+ years relevant work experience or 6+ years with an advanced degree. Deep operations experience in fintech/payments preferred, with proven ability to drive scale, efficiency, and process improvement using data and standardized tools. Advanced analytical and strategic problem-solving skills, comfortable with ambiguity and able to proactively drive solutions in high-pressure environments. Relationship management skills, with capacity to communicate and influence at the senior executive level both internally and externally. Strong contract management and negotiation capabilities with understanding of compliance, risk, and partner expectations. Attention to detail, organization, and adaptability to shifting priorities in a matrixed, collaborative environment. High proficiency in Google Suite, Microsoft PowerPoint, Excel, and Word. The estimated salary range for this role is noted below for our San Jose based role. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. San Jose pay range $121,500—$145,100 USD The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL’s bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. Draper UT pay range $103,300—$123,300 USD Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County $121,500—$145,100 USD Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts $109,400—$130,600 USD Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina $103,300—$123,300 USD What’s in it for you? Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well. Here is a preview of some of the amazing benefits here at BILL: 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP) HSA & FSA accounts Life Insurance, Long & Short-term disability coverage Employee Assistance Program (EAP) 11+ Observed holidays and wellness days and flexible time off Employee Stock Purchase Program with employee discounts Wellness & Fitness initiatives Employee recognition and referral programs And much more Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages. BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture. We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact interviewaccommodations@hq.bill.com. Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.

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Responsibilities

As a Senior Partner Operations Manager, you will develop, optimize, and scale partner programs while ensuring operational excellence and strong partnerships. You will collaborate with cross-functional teams to enhance service delivery and deepen strategic partner relationships.