At Transferz, we’re building the global infrastructure for ground transportation — connecting the world’s leading travel brands with top-tier local supply. Our platform powers seamless mobility experiences at scale, enabling our partners to deliver better journeys to their customers, from airport to door-to-door creating peace of mind.
With coverage in 150+ countries and 1.500+ airports and more than 5.000 transfer companies in our network Transferz is truly global. We want to be market leader and that’s why we are looking for an energetic all-round account manager who is eager to learn and develop and wants to be part of our fast-growing company.

ROLE OVERVIEW

As Partnership Manager, you take full ownership of Transferz’s largest global partnerships (e.g. Booking.com, Expedia, etc). You will act as the primary contact for strategic partners, ensuring operational excellence, and long-term value realization across all active markets and scopes.
This is a high-impact, senior role focused on strategic delivery, stakeholder alignment, and cross-functional execution. You’ll work with global travel brands responsible for €100M+ in mobility spend and must be comfortable influencing and negotiating at executive level, internally you’ll be working closely with other departments to ensure that every aspect of the relationship — from onboarding and integration to performance and innovation — meets world-class standards. Your mandate is to protect and expand key relationships, ensure operational excellence, and unlock untapped commercial and strategic value.

KEY RESPONSIBILITIES

• Lead all partner success activities for Transferz’ most strategic partners, including onboarding, operational rollout, and lifecycle management.
• Service as a primary commercial contact for all success initiatives and engage with lead C-level engagement of strategic partners (e.g. Booking.com, Expedia, etc)
• Develop and execute tailored account plans aligned with business goals and performance KPIs.
• Coordinate and lead executive quarterly business reviews (QBRs), performance analysis, and roadmap alignment.
• Identify and execute on opportunities to expand partnership scope, product integrations, and monetization models.
• Ensure high-quality delivery across all agreed metrics (KPIs) — including volume, revenue, quality, and customer satisfaction.
• Collaborate closely with internal teams (Product, Supply, Support, Data) to troubleshoot issues, launch new features, and enhance partner impact.
• Monitor service performance and proactively identify risks, gaps, or inefficiencies — resolving them with urgency and precision.
• Anticipate and proactively resolve performance risks using cross-functional influence and analytical insight.
• Drive global consistency in delivery across regions, while adapting to partner-specific nuances where needed.
• Champion the voice of the partner internally and influence improvements to processes, tooling, and product.
• Mentor junior team members and contribute to the development of scalable success frameworks and best practices.