Senior Parts Manager

at  Premier Truck Group

PARTS MANAGER REQUIREMENTS:

High school diploma or the equivalent
Five-year related experience in management role or equivalent.
Minimum of one year’s experience working in the service drive or at an auto parts retailer or wholesaler.
Ability to hire personnel required to meet departmental and organizational goals.
Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals.
Ability to effectively lead a team to achieve departmental and organizational goals.
Ability to demonstrate techniques for stocking, inventory control, customer service, and associated duties in accordance with general standards and company policy.
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know.
Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department.
Ability to facilitate and/or conduct technical training.
Computer proficiency
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to process data and organize it for management analysis.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to understand and follow work rules and procedures.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to interact well with others and be a positive influence on morale of department, dealership and organization.

Directs and schedules the work of all parts department employees.
Authorize preliminary payroll hours in accordance to employee working schedule.
Forecasts goals and objectives for the department including required inventory, pricing, ROI and profit margins.
Prepares and administers an annual operating budget for the parts department.
Analyzes sales, expenses, and inventory on a daily, weekly and monthly basis to maintain profit goals.
Monitors employee’s daily productivity reports and corresponding payroll records
Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” retail customer.
Establishes pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty. Implements aggressive marketing and sales promotions plans to increase parts department business for wholesale accounts and “self-service” retail customers.
Takes advantage of manufacturers’ inventory co-op advertising as part of promotions
Coordinates marketing and sales promotions with appropriate company personnel
Establishes individual parts inventory levels and manages the inventory to achieve maximum turnover in accordance with established goals.
Monitors and adjusts inventory to minimize obsolescence of parts in inventory.
Ensures that all parts are tagged so that the dealership recovers credit from the factory.
Controls accounts receivables for parts department
Monitors and maintains Parts Department GL schedules.
Monitors and approves Parts Department Audit Exceptions
Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness of inventory control, staff efficiency and public display.
Directs parts delivery program to wholesale customers.
Maintains delivery vehicles for delivery program.
Directs shipping and receiving efforts to ensure timely processing of parts being received and parts being delivered.
Establishes and maintains a program to ensure customer satisfaction and loyalty.
Promptly follows up on customer concerns and complaints. Uses empathy, technical expertise and understanding of company policies to resolve complaints and ensure customer satisfaction and loyalty.
Establishes and maintains good working relationships with other service drive departments and the sales department.
Establishes and maintains good working relationships with wholesale customers to encourage repeat and referral business.
Develops promotions to increase wholesale business.
Follows up on parts department orders to ensure parts availability in inventory and ensures availably of all required parts and supplies to complete repairs in a timely manner.
Checks quality of completed work by parts department employees to ensure quality customer service, inventory control and documentation.
Monitors paper flow to ensure that all documents are accounted for, filled out completely and legibly, and filed or distributed to the appropriate parties.
Review all accounts payables for department to ensure appropriate payments are made for parts inventory including parts are received and accounted for in accordance with dealership policies and departmental procedures.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect parts operations including but not limited to hazardous waste disposal, emergency response and OSHA Right-to-Know.
Ensures that proper safety equipment is available and being used properly by all employees in the parts department
Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed
Keeps abreast of new equipment and tools available and recommends purchases
Ensures that the work areas and customer waiting area are kept clean
Follows all attendance and punctuality standards and adheres to timekeeping standards
Follows the Company Code of Business Ethics and Conduct
Understands and follows all work rules and follows lawful directions from Supervisors
Upholds the company’s non-disclosure and confidentiality policies and agreements
Maintains a professional appearance for self and subordinates in accordance with company policy
Attends pertinent training on request
Attends company meetings as required
Other duties as assigned