Senior Patient Access Representative - FT - Flexible Shifts at Med-Metrix

Arlington, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Etiquette, Insurance Verification, Pre-authorizations, Medical Records Maintenance, Clinical Information Interpretation, Data Entry, Patient Intake, Demographics Confirmation, Managed Care Insurance Knowledge, Regulatory Guidelines Knowledge, Customer Service, Negotiation, Problem-Solving, Oral Communication, Written Communication, Attention To Detail

Industry

Hospitals and Health Care

Description

Job Purpose The Senior Patient Access Representative will greet, schedule, meet and register patients in a friendly, courteous, and professional manner. Duties and Responsibilities Answers and routes telephone calls and messages Coordinates insurance verifications and pre-authorizations Maintains medical records and prepares charts/paperwork Works effectively with insurance companies to obtain/verify pre-certification/ authorization for services Ability to understand/interpret documented clinical information and relay pertinent medical/clinical information to the insurance company Faxes pre-certification request form to insurance company Maintains files and security of confidential information utilizing host system to scan and input data as per established procedures Verifies medical insurance information and documents in scheduling/registration modules Accurately enters and updates patient data, and other general data, into the computer system Patient intake; insurance verification, notification of copays/patient liability and confirmation of demographics Maintain account work progress, including but not limited to updating authorization logs, account referral in EMR, authorization paperwork and issue reports Demonstrates knowledge of varied managed care insurance and regulatory guidelines Monitors waiting area and communicates with clinical staff of patient readiness Provides assistance as needed to physicians, Department Managers, and clinical staff Performs other duties as assigned Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards Qualifications High School Diploma or equivalent required College degree preferred 1 Year Office/Clerical experience in Healthcare field required Exemplary customer service skills, including the ability to negotiate and problem-solve Ability to communicate using clear and well organized oral and written techniques Strong Attention to detail Ability to work within deadlines with frequent interruptions Working Conditions Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear. Perform light lifting (up to 15 pounds). Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress. Work Environment: Works in a well-lighted/ventilated office setting. Subject to frequent interruptions. Minimal occupational exposure to infectious diseases, blood borne pathogens, hazardous chemicals, noxious odors, latex, or musculoskeletal injuries. Operate Office machines properly and in accordance with Hospital safety standards. Ability to work in accordance with Hospital Safety Standards. Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law. #cb

Responsibilities

The Senior Patient Access Representative is responsible for greeting, scheduling, meeting, and registering patients professionally while handling telephone calls and coordinating insurance verifications and pre-authorizations. Duties also include maintaining medical records, accurately entering patient data, notifying patients of copays, and ensuring compliance with HIPAA standards regarding protected health information.