Full job description

ICLS Plastic Surgery has been serving Oakville and the surrounding areas for 30 years and has grown into a world - renowned facility that is recognized for its integrity, professionalism and safety. It has preserved a culture that is distinctive and highly sought after in the industry.

We are seeking a professional Senior Patient Coordinator to join our team. The ideal candidate will deliver exceptional service, coordinate all patient communications, and support the efficient operation of our private surgical practice.

Our patient care coordinators are the heart and soul of our business operations. The right candidate should be very pleasant, extremely professional with an eagerness to make a difference in the lives of individuals seeking advice on Aesthetic Plastic Surgery services.

Key Responsibilities:

Greet and assist patients, ensuring a warm, professional experience from initial inquiry through post-surgical follow-up

Schedule consultations, surgical procedures, and follow-up appointments

Coordinate surgical patient journey including surgical suite bookings

Educate patients about available aesthetic surgical options

Manage patient records, appointment scheduling and billing

Handle patient inquiries via phone, email, and in person with professionalism and empathy

Qualifications:

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Professional appearance and demeanor

Ability to maintain confidentiality and adhere to privacy regulations

Passion for patient-centered care

Preferred Qualifications:

Experience specifically in aesthetic plastic surgery an asset

Pay: $26.00-$30.00 per hour

Full job description

ICLS Plastic Surgery has been serving Oakville and the surrounding areas for 30 years and has grown into a world - renowned facility that is recognized for its integrity, professionalism and safety. It has preserved a culture that is distinctive and highly sought after in the industry.

We are seeking a professional Senior Patient Coordinator to join our team. The ideal candidate will deliver exceptional service, coordinate all patient communications, and support the efficient operation of our private surgical practice.

Our patient care coordinators are the heart and soul of our business operations. The right candidate should be very pleasant, extremely professional with an eagerness to make a difference in the lives of individuals seeking advice on Aesthetic Plastic Surgery services.

Key Responsibilities:

Greet and assist patients, ensuring a warm, professional experience from initial inquiry through post-surgical follow-up

Schedule consultations, surgical procedures, and follow-up appointments

Coordinate surgical patient journey including surgical suite bookings

Educate patients about available aesthetic surgical options

Manage patient records, appointment scheduling and billing

Handle patient inquiries via phone, email, and in person with professionalism and empathy

Qualifications:

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Professional appearance and demeanor

Ability to maintain confidentiality and adhere to privacy regulations

Passion for patient-centered care

Preferred Qualifications:

Experience specifically in aesthetic plastic surgery an asset

Pay: $26.00-$30.00 per hour