Senior Patient & Customer Experience Specialist at Northwell Career Site

North New Hyde Park, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

98500.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Experience, Customer Experience, Stakeholder Management, Data Analysis, Service Recovery, Program Implementation, Project Management, Communication, Organizational Skills, Microsoft PowerPoint, Microsoft Office, Training and Education, Performance Metrics, Complaint Management, Strategic Planning, Hospitality

Industry

Hospitals and Health Care

Description

Job Description Collaborates and facilitates inter-departmental functions to support optimal patient and customer experience. Fosters and maintains relationships with key stakeholder leaders and teams to promote patient and family centered care culture, care delivery and hospitality. This role is responsible for daily scheduling, site visit management, and debrief for leadership. Job Responsibility * Role models Culture of C.A.R.E. and patient-centered organizational values. * Initiates and maintains ongoing communication with patients, families and team. * Creates, implements and evaluates patient/customer experience-based programs, projects and initiatives. * Gathers and analyzes internal and external best practices to develop presentations, documents and reports; shares findings with leadership. * Demonstrates advanced understanding of how to collect and interpret patient experience feedback, data and performance metrics. * Collaborates with site-based leadership to lead and sustain patient experience strategic plan. * Participates in patient/customer experience improvement efforts; provides support for meetings and events. * Coordinates and presents educational and training programs aimed at engaging team members in patient/customer experience culture. * Engages team other interactions).members and provides emotional support to patients, families, visitors and team members (ie during proactive rounding, phone calls) * Performs service recovery, follows policies/procedures regarding concern and complaint management, escalates to leadership, when appropriate. * Operates under limited guidance and executes work assignments that are moderate to high complex. * Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions. Job Qualification * Bachelor's Degree required, or equivalent combination of education and related experience. * 3-5 years of relevant experience, required. * Proficient in PowerPoint and MS Office, preferred. * Excellent communication and organizational skills, preferred. *Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

Responsibilities

Facilitates inter-departmental functions to promote a patient and family-centered care culture and hospitality. Responsible for daily scheduling, site visit management, and the implementation of patient experience-based programs.