Senior Patient Services Specialist - Heart and Vascular at Providence Health Care, Inc

Seattle, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

39.36

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Complex Scheduling, Patient Coordination, Patient Access, Mentoring, Workflow Improvement, Medical Office Administration, Patient Experience, Healthcare Support

Industry

Hospitals and Health Care

Description

Join our Heart & Vascular team as a Senior Patient Services Specialist, where you’ll play a critical role in supporting life-saving specialty care. In this elevated front-office role, you’ll serve as a key resource for patients and caregivers—coordinating complex scheduling, guiding patients through their care journey, and ensuring a seamless, compassionate experience from start to finish. This is a great opportunity for an experienced professional who thrives in a fast-paced, high-touch environment and is passionate about delivering exceptional service while supporting advanced cardiac programs. You’ll also have the chance to lead by example, mentor peers, and contribute to improving workflows and patient access across the clinic. If you’re detail-oriented, driven, and excited to be part of a specialized team making a real difference every day—this role is for you. The Patient Services Specialist – Senior Level serves as a subject matter expert and resource to peers. The Senior PSS is capable or performing all aspects of the Associate and Journey PSS roles. In addition to performing all core functions, this role is responsible for resolving complex issues, orienting and training new caregivers, and active participation that support departmental initiatives and continuous improvement. Providence caregivers are not simply valued – they’re invaluable. Join our team at Swedish Health Services DBA Swedish Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: * 3 years of Medical office or related healthcare experience OR * 2 years of experience as a Providence employee in a PSS position. Why Join Providence? Our best-in-class benefits [https://swedish.jobs/why-swedish/#benefits-rewards] are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission [https://swedish.jobs/why-swedish/#mission-values] of improving the health and wellbeing of each patient we serve. Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons. For more information about SMG, click here: https://youtu.be/9eajmjNCVxc [https://nam11.safelinks.protection.outlook.com/?url=https://youtu.be/9eajmjNCVxc&data=05|02|Emile.Garcia-Hosokawa@providence.org|2e74468fc72e4846d9bf08de9be52a53|2e3190869a2646a3865f615bed576786|0|0|639119605713736254|Unknown|TWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ==|0|||&sdata=0BT4JZhcMKJW9L5UoWx0iPXgNdl8LIFVY/hZQ1aLb/U=&reserved=0] At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits [https://providence.jobs/benefits/]. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act [https://s3-us-west-2.amazonaws.com/images.provhealth.org/HR-onboarding/LA_County_Fair_Chance_Ordinance_2024.pdf]. Providence Swedish is the largest not-for-profit health care system in the greater Puget Sound area. It is comprised of eight hospital campuses (Ballard, Edmonds, Everett, Centralia, Cherry Hill (Seattle), First Hill (Seattle), Issaquah and Olympia); emergency rooms and specialty centers in Redmond (East King County) and the Mill Creek area in Everett; and Providence Swedish Medical Group, a network of 190+ primary care and specialty care locations throughout the Puget Sound. Whether through physician clinics, education, research and innovation or other outreach, we’re dedicated to improving the wellbeing of rural and urban communities by expanding access to quality health care for all. Providence is proud to be an Equal Opportunity Employer [https://www.providenceiscalling.jobs/eeo/]. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity [https://providence.jobs/diversity/] makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. For any concerns with this posting relating to the posting requirements in RCW 49.58.110(1), please click here [https://providence.jobs/eeo/] where you can access an email link to submit your concern.

Responsibilities

Serve as a subject matter expert in the front office, coordinating complex scheduling and guiding patients through their cardiac care journey. Responsibilities include resolving complex issues, mentoring peers, and contributing to departmental continuous improvement initiatives.