IG has been at the centre of retail trading and investment since 1974, when we helped create the market for financial spread betting. Today, we're a FTSE100 fintech operating across five continents, serving over 700,000 clients and handling billions in transactions - built on decades of scale, trust and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that’s rare in established businesses.

The bar is high - bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your role in the Team’s Success

We are hiring a 12 month FTC on a full time basis, Hybrid in London.

This Senior Payments Specialist will be a senior individual contributor within the Payment Operations team, responsible for maintaining and improving payment processes, supporting audits and control assurance, and managing the performance metrics that measure operational health across payment operations.

The role combines deep payments subject matter expertise with a continuous-improvement mindset, ensuring payment journeys are accurate, efficient, well controlled and compliant, while acting as a trusted point of reference for colleagues across operations, technology, product, customer experience and risk.

What you’ll do

Process ownership, maintenance and improvement

• Maintain, document and continuously improve core payment processes across deposits, withdrawals, reconciliations, client verification and payment investigations.
• Identify inefficiencies, bottlenecks and points of client friction, and design and implement process improvements.
• Keep standard operating procedures, process maps and knowledge resources current, and provide operational guidance and second-line support to payment operations teams.
• Support the introduction of new payment methods, providers and products, ensuring processes are operationally ready ahead of launch.

Audit, controls and governance

• Support internal and external audits, assurance reviews and regulatory examinations, including preparing evidence, walkthroughs and control documentation.
• Own and operate key payment operations controls, and design and implement control enhancements arising from audit and risk findings.
• Ensure processes remain compliant with applicable regulatory, financial crime and internal policy requirements.
• Contribute to risk assessments and maintain a clear, well-evidenced control environment.
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