SKILLS & EXPERIENCE

Do you offer:

• At least 3 years’ experience in end-to-end payroll?
• Great analytical/problem solving skills?
• High level of attention to detail?
• Proven experience of delivering excellent customer service?

If so, then we’d love to hear from you.

As a Senior Payroll Administrator, you’ll provide the best possible payroll service to customers with the highest degree of accuracy. In this role you’ll be at the heart of our customers payroll operations, positioned as the go-to payroll expert.
You’re the type of person who takes pride in their work and will show initiative by suggesting improvements that will benefit our customers. As a person you naturally have a keen eye for detail, can organise and prioritise your workload, and you regularly take it upon yourself to share best practice with colleagues internally as well as our customers.
This role is vital to the success of our payroll managed services and significantly impacts our ability to build long-lasting relationships with our customers. This role also directly contributes towards our customer feedback score.
Please note this is a fixed-term contract role for 12 months covering maternity. This is a hybrid role, working two days per week from the office and the rest of your time working remotely.

Key responsibilities include:

• Completing and owning the payroll processing cycle for allocated customers.
• Ensuring all payroll processes and procedures are accurately documented, updated regularly.
• Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites and seminars.
• Receiving and recording customer enquiries and providing enhanced information in response to customer requests.
• Handling complex payroll queries escalated from the client.