DESCRIPTION

Join our dynamic Outsourcing team, where you’ll play a key role in delivering high-quality administration services to a diverse portfolio of medium and large clients.
In this client-focused role, you’ll ensure service excellence by meeting agreed standards and deadlines, following established procedures, and consistently delivering proactive support. Working closely with the Team Leader, you’ll also contribute to the smooth onboarding and training of new team members while providing expert technical guidance and helping resolve complex client and member queries. This is a fantastic opportunity to grow your expertise in a collaborative, fast-paced environment.

• Administration duties on a portfolio of DC Pension Schemes. Ensuring that all aspects of the day-to-day administration of the teams’ client portfolio is delivered to the highest standards, including completion of renewals, dealing with all financial transactions, issuing of benefit statements, leaver, and retirement option statements.
• Meeting agreed service standards and adhering to standard procedures.
• Communicating with all clients and dealing with internal customers in a professional and proactive manner.
• Attending trustee and client meetings as required.
• Providing feedback and support to the team leader on all aspects of work in the team.
• Planning and co-ordinating work with the team leader (to meet agreed deadlines).
• Undertaking special project assignments as required.
• Participating in training programmes.