Senior Pensions Officer at Norfolk County Council

Norwich, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

39152.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Pensions Administration, LGPS Regulations, Technical Advice, Case Management, Customer Service, Numeracy, Literacy, Problem Solving, Written Communication, Microsoft Word, Microsoft Excel, Stakeholder Management, KPI Management, SLA Compliance, Staff Development, Risk Management

Industry

Government Administration

Description

Senior Pensions Officer | 10510 | Permanent Contract | 37 hours per week | £37,280 to £39,152 per annum (Scale I) | County Hall, Norwich An exciting opportunity has arisen for a Senior Pension Officer to join our busy Member Services team at the Norfolk Pension Fund, helping us deliver a first‑class service to members of the Local Government Pension Scheme (LGPS). The Norfolk Pension Fund provides pension services to over 425 employers and supports more than 100,000 active, deferred and pensioner members. The role offers variety, responsibility and the chance to develop a career within the pensions profession. About the Role As a Senior Pension Officer, you will: * Manage and oversee incoming enquiries. Work closely with Pension Consultants and other colleagues to resolve technically complex issues, ensuring service delivery meets agreed KPIs and SLAs. * Interpret and accurately apply pension legislation and regulations, providing high‑quality technical advice across the full range of member life‑cycle events within the LGPS. * Support, guide and develop Pension Officers by sharing specialist LGPS knowledge and expertise, helping to ensure the accurate, efficient, fair and consistent application of regulations, policies, local procedures and internal controls. * Promote and maintain best‑practice guidance across all areas of pension administration, including complex domestic and overseas transfers of pension rights, and ensure that risks associated with pension transfers are appropriately understood, highlighted and managed. The Member Services team works in a fast‑paced environment, so you will need to manage your workload effectively, work collaboratively with colleagues and consistently deliver a high standard of service. About You To be considered for this role, you will need: * Good numeracy, literacy and problem‑solving skills, including GCSE Maths and English (or equivalent) * Local Government Pension administration experience * Ideally, experience in a customer‑facing administrative role * Strong communication skills, both written and face to face * Good IT skills, including experience using Microsoft Word and Excel * A positive, professional approach to customer service Why join us? * Build a long‑term career in pensions with clear development opportunities * Structured training and access to professional learning and development * Work with a knowledgeable, supportive team in a respected LGPS organisation * Play a vital role delivering services that genuinely make a difference * Hybrid working options to support a healthy work‑life balance * Modern technology and equipment to support flexible working Interviews Interviews will take place in person at: Norfolk Pension Fund, County Hall, Martineau Lane, Norwich, NR1 2DH These are some benefits you can enjoy by working for Norfolk County Council: * Competitive salary * Generous holiday entitlement * Health and Wellbeing services including fast-track physiotherapy and a free counselling service * Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. * Financial benefits such as: * ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. [https://norfolk.rewardgateway.co.uk/Authentication/Start] * A Blue Light card [https://www.bluelightcard.co.uk/] for Fire Service and Social Care Workers * Relocation expenses (where applicable) * An advance of your expenses if you travel for work * Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions * Tax efficient ways of getting extra pension and new bikes * Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) * A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification [https://tinyurl.com/9mrs9ndt] to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions [https://www.norfolk.gov.uk/jobs-training-and-volunteering/work-at-norfolk-county-council/vacancies/recruitment-information-for-candidates] here. Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle [https://eur02.safelinks.protection.outlook.com/?url=https://fa-eqie-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/faces/FndOverview?macKey=ACA1GN/cSRKlOeLU&_afrLoop=8587015335213240&_afrWindowMode=0&_afrWindowId=mx7eds1sa&_adf.ctrl-state=qofe3tmob_108&_afrFS=16&_afrMT=screen&_afrMFW=1163&_afrMFH=525&_afrMFDW=1280&_afrMFDH=720&_afrMFC=8&_afrMFCI=0&_afrMFM=0&_afrMFR=158&_afrMFG=0&_afrMFS=0&_afrMFO=0&data=05|01|emma.croll@norfolk.gov.uk|711048ee91fb439ca0df08dab8f3665c|1419177e57e04f0faff0fd61b549d10e|0|0|638025652768647030|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=ZyIhjqXgq6+G/TmYvqyLbRm/Z/VHZfFXi4/YMeOq+p8=&reserved=0] using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 21 May 2026 23:59 All other applicants closing date: 28 May 2026 23:59

Responsibilities

Manage complex pension enquiries and provide high-quality technical advice regarding the Local Government Pension Scheme. Support and develop Pension Officers while ensuring the accurate application of legislation and internal controls.