Senior Pensions Technician – Fixed Term Contract
Fixed term contract to 31/7/26
Home based / 40 hours per week
We are looking for two Senior Pensions Technicians to join the Royal Mail team, the roles can be home-based or hybrid, on a fixed term contract until 31/7/26 to support transition work . You will be providing support to the project through a positive training and coaching environment. You will test and sign off calculations and processes ensuring work is completed in line with service level agreements and scheme rules and providing a continually improving level of customer service.
You will have experience of working on a DB scheme over a variety of processes and have good pensions technical knowledge. If you’re the type of person who is confident, experienced & is great with problem solving, then this role is for you.

WHAT YOU WILL BE DOING:

• Working with current Senior Pensions Technicians and Head of Operations to deliver requirements for the transition project within KPIs (time scales, deliverables, quality, sign off) and support on the planning and training process.
• Support a team in operational service delivery in accordance with client contracts, legislation, policy conditions, business rules and procedures, and within the legislative / regulatory framework
• Understand client requirements and make every effort to ensure key performance indicators and quality standards are met
• Maintain up-to-date knowledge of processes, procedures, and products
• Understand, build, maintain, and enhance stakeholder and/or client relationships
• Support the Pensions Team Manager in preparing for meetings and providing business MI
• Empower team and provide support to ensure staff increase their technical competency, improve the efficiency of their delivery and achieve the agreed level of quality output, whilst ensuring individual, team, and departmental objectives are metActively represent the team in department and company activities and projects, and engage the team in discussions and plans. Motivate, lead and inspire the team to deliver excellent customer service.

WHAT WE HOPE YOU’LL DO NEXT:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
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