Senior People Experience Analyst at Sinch

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Talent Programs, Performance Management, Talent Reviews, Engagement Surveys, Data Analysis, System Enhancements, Inclusion Principles, Stakeholder Coordination, Process Improvement, Coaching, HRBP Partnership, Culture Initiatives, Organizational Skills, Attention To Detail

Industry

IT Services and IT Consulting

Description

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Join Sinch as a Senior People Experience Analyst. We are seeking a collaborative and detail-oriented individual to join our People Experience / Talent Management team. In this role, you will support and execute core talent and culture programs that shape the employee experience across the company. You will work closely with HRBPs, People Operations, and business leaders to deliver programs such as performance management, talent reviews, engagement, and culture initiatives. This role plays a critical part in ensuring our talent practices are consistent, scalable, and aligned to the Sinch way. Key Responsibilities Support delivery of talent programs end to end across a global platform (performance cycles, talent reviews, engagement surveys) Educate managers and employees on performance management best practices and |effective coaching. Analyze data to identify trends, ensure consistency, and recommend enhancements to drive higher employee engagement and productivity. Collaborate with the People Technology team to design and implement system enhancements that streamline the performance review cycle and improve the user experience. Integrate inclusion principles into all talent management and culture processes. Coordinate and execute culture and values-based initiatives Partner with HRBPs to ensure effective rollout and adoption of programs Track participation, outcomes, and key metrics Continuously improve processes based on feedback and data Requirements: Experience/Education: 5+ years of experience in global companies with large areas of complexity. Bachelor's degree or equivalent in years of experience. Experience supporting HR or talent programs in a global environment Talent product design, lifecycle management and continuous improvement Strong organizational and stakeholder coordination skills Clear, effective communication and attention to detail Preferred: Experience with engagement surveys or performance frameworks Be based in São Paulo or metropolitan area Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us! Benefits STAY HEALTHY: We cover 100% of medical and dental plans for Sinchers and eligible dependents through Bradesco Saúde. FLEXIBLE BENEFITS: With the Caju flexible benefit card, our Sinchers can choose to use benefits on food, education, and home office assistance. FAMILY FIRST: Our Sinchers can enjoy paid maternity leave for 180 days and paternity leave for 30 days. Plus, we provide daycare assistance for kids up to five years old. EVERYDAY WELLBEING: We partner with Wellhub to help Sinchers access gyms and wellness options. SECURE YOUR FUTURE: Our Partnership with Prudential life insurance provides coverage for all Sinchers in the events of unexpected absences, serious illness, accidents, and disabilities. DIVERSITY AND INCLUSION: We offer annual reimbursements for certain expenses related to disabilities and/or transgender needs.

Responsibilities

This role involves supporting the end-to-end delivery of global talent programs, including performance cycles and engagement surveys, while educating staff on best practices. The analyst will also analyze data to identify trends, recommend enhancements, and collaborate on system improvements to streamline processes.