Senior People Operations Specialist at PDQ

South Salt Lake, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Feb, 26

Salary

0.0

Posted On

18 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Operations, HRIS, Data Accuracy, Compliance, Benefits Administration, Payroll Operations, Documentation, Communication, Project Management, Employee Support, Collaboration, Problem-Solving, Adaptability, Service Mindset, Attention to Detail, Process Improvement

Industry

Software Development

Description

Job Description: Before you apply, please note: This is a hybrid role requiring three work from office days per week, and open to candidates within commuting distance of our South Salt Lake City headquarters. As a Senior People Ops Specialist, you’ll be the backbone of PDQ’s People Operations team, ensuring that systems, data, and processes run smoothly and accurately every day. This role combines execution, systems ownership, and cross-functional coordination, with an emphasis on flexibility, responsiveness, and high-quality employee support. What you'll be doing: Maintain HR systems (HRIS, benefits, workflows, and integrations) with strong data accuracy, configuration hygiene, and process consistency. Serve as a primary point of contact for employee questions related to benefits, leaves, systems, and general People Operations inquiries, providing timely, clear, and empathetic support. Administer benefits programs, including renewals, compliance tasks, vendor coordination, and delivering a best in class employee experience. Support payroll operations by ensuring data integrity, reviewing changes, approving accurate time cards, accounting for leaves of absence, process benefits, coordinating with payroll partners, and proactively resolving discrepancies. Manage leave of absence processes, including documentation, tracking, communication, and timely coordination with internal and external partners. Support compliance activities across U.S. and international jurisdictions by managing data, documentation, and coordination with internal and external partners. Draft, update, and maintain People policies with clarity, precision, and proper stakeholder alignment. Ensure data quality across systems and reports; partner with FP&A and People leadership to support people-related metrics, manage People Ops’ quarterly and annual data reporting. Coordinate and manage operational projects — from process improvements to systems enhancements — ensuring deliverables are completed accurately and on schedule. Collaborate closely with teammates and cross-functional partners to uphold PDQ’s values and contribute positively to our culture. Adapt fluidly to shifting priorities, new requests, and emerging needs as the business grows and changes. Who you are: You’re a reliable, detail-oriented People Operations professional who takes ownership of your work and follows through. You value accuracy and structure, but you’re also adaptable and confident adjusting when priorities shift — balancing process and practicality. You bring a service mindset to your work, understanding that People Operations is often the first stop for employees seeking clarity, reassurance, or help navigating policies and processes. You communicate with empathy, composure, and professionalism, making team members feel supported and respected. You contribute positively to PDQ’s values-driven culture through collaboration, transparency, and a steady, solutions-oriented approach. You take pride in being someone others can rely on — both for high-quality work and for thoughtful, helpful support. We're looking for people who have: 4+ years of experience in People Operations or HR in a systems and project management role. Experience managing HRIS data accuracy, workflows, reporting, and system configuration (Rippling or similar platforms preferred). Strong understanding of U.S. employment compliance; exposure to international compliance (especially Europe) is a plus. Demonstrated success executing operational work with independence, accuracy, and accountability. Proven ability to manage multiple priorities and flex as needs change — balancing detail orientation with practical problem-solving. Experience working with benefits vendors, compliance partners, and HR systems providers. Excellent documentation and communication skills, with the ability to translate complex details into clear, user-friendly information. A track record of providing high-quality employee support and handling sensitive questions with care and professionalism. A collaborative mindset and reliable follow-through — teammates can count on you to deliver complete, accurate work. Comfort working in a growing, evolving environment where processes develop over time — and the judgment to navigate ambiguity while staying aligned with PDQ’s values. PDQ Perks & Benefits: PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including: 4-Day Work Week Managers who champion professional development 100% Premium Coverage for medical, dental and vision for you and your dependents 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance Company Match of the first 6% of your employee deferrals Flexible Paid Time Off Policy that treats you like the adult that you are Health Savings Account (HSA) and wellness incentives Quarterly Company Values Award (team member nominated) PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact hr@pdq.com. The majority of PDQ's full-time roles do not qualify for sponsorship of employment visas such as the H-1B visa. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment. *Currently, candidates who are eligible for fully remote positions can live in any of the following US states: AR, AZ, CO, CT, FL, GA, ID, IL, IN, KY, MD, MI, MN, MO, NC, NH, OK, OR, TN, TX, UT, VA, WA, WI.

Responsibilities

The Senior People Ops Specialist will maintain HR systems and serve as a primary point of contact for employee inquiries. This role involves administering benefits programs, supporting payroll operations, and managing leave of absence processes.